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Purchased Value bundle upgrade, wp.com still asks me to pay for domain mapping

  1. alyda21
    Member

    Hi, I've purchased the $99/yearly bundle which says it includes 'Domain Name & Mapping' (http://en.support.wordpress.com/bundles/) but when I try to add a subdomain i get the following:

    Oh no! blog.natelindaman.com is already registered.

    If you own this domain you can map it to your site by following the instructions below. If you don’t own this domain, go back and try another domain name.

    So I clicked the 'start mapping my domain button' and I believe it charged me $13 on top of the $99 I already paid which says it includes domain mapping. I then clicked on the 'Cancel & refund button and it said:

    You will not receive a refund for this domain as it was included as part of a bundle. Please contact support if you have any queries about this cancellation.
    Blog url: http://natelindamanvideography.wordpress.com/

  2. alyda21
    Member

    help, anyone?

  3. timethief
    Member

    This thread is flagged for a Staff response. Please me patient while waiting.

  4. alyda21
    Member

    Thank you.

  5. jenia
    Staff

    @alyda21: it looks like you have two admins on your blog. If you log in as the other admin (who purchased the Bundle), you'll be able to use the free domain mapping credit that was included in the Bundle.

  6. alyda21
    Member

    I tried that already. I also tried removing myself as the second admin and logging in as the first. Same problem, it asks me to pay the $13 upgrade.

  7. kathrynwp
    Happiness Engineer

    Hi there, I went ahead and added your domain mapping upgrade using the Value Bundle credit and set blog.natelindaman.com as your primary domain, so your blog is now visible here:

    http://blog.natelindaman.com/

    You can see the upgrade under Store > My Upgrades.

    Just let us know if you need anything else.

  8. alyda21
    Member

    Thanks!

  9. kathrynwp
    Happiness Engineer

    My pleasure. :-)

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