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Purchasing Custom Design

  1. kddpac
    Member

    I recently started my blog and am trying to purchase the custom design upgrade so I can change some of the fonts on my pages. When I click on "purchase" and enter all of my info, it tells me that the transaction cannot be processed. I can't figure out why, but it won't let me purchase the custom design upgrade. I am purchasing using a credit card, but I don't understand why it won't go through. Any suggestions?

    The blog I need help with is kaseydrapeaudamatopac.wordpress.com.

  2. timethief
    Member

    This is the result of clicking your username:
    santamonicaskin.wordpress.com is no longer available.
    The authors have deleted this blog.

    I suggest that you contact Staff directly with the details including identifying the blog in question. http://en.support.wordpress.com/contact/

  3. sl1k
    Member

    Hi there & welcome!

    Is this the blog url → http://kaseydrapeaudamatopac.wordpress.com/ you're referring to ?

  4. kddpac
    Member

    yes, that is the blog url

  5. sl1k
    Member

    I re-read time-thief's reply and have to agree you will need to submit a support ticket via the link time thief provided for you...

  6. kddpac
    Member

    OK. Thanks for your help. It seems odd to me because I deleted that blog, and started the new one, but I'll give it a try.

  7. kddpac
    Member

    I'm having a hard time with the Contact Support page. When I type in the description of my problem, nothing happens, and I get the "error on page" notice on the bottom left of the page. Is there any other way to email someone in support?

  8. sl1k
    Member

    Here is their direct email address → support@wordpress.com

  9. jefbway
    Member

    I have a question: will purchasing Custom Design Upgrade for fonts allow me to have different fonts for different posts, or will I be limited to using one font and one font only for all posts? Thanks.

  10. airodyssey
    Member

    @jefbway: To my knowledge, he Custom Design Upgrade changes fonts to certain titles/text bodies but for the whole blog. Here's how you can use different fonts for different posts (Custom Design not required):
    http://en.support.wordpress.com/editors/font-size-color/

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