re-instate premium service

en WordPress.com Forums re-instate premium service

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  debecoamerica · Member · May 16, 2013 at 11:16 pm

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  At one time we had premium service and something happened to drop us back to individual upgrades (perhaps an issue with CC).

  At this time we’re paying more than $100 for minimal items, but don’t want to get charged another $99 for the upgrade to premium account.

  Is WP store smart enough to pro-rate or credit the amount when purchasing premium?

  Thanks!

  deb

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · May 16, 2013 at 11:26 pm

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  The upgrades are per year. Did you perhaps forget to renew?

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  debecoamerica · Member · May 16, 2013 at 11:40 pm

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  Yep, I understand they’re annual. Account currently shows auto renew on domain, theme, and videopress upgrades. Not premium.

  Maybe there was a bad credit card on file and WP downgraded account to required services to keep blog unaffected.

  The question is whether the a la carte purchases that were recently renewed for over $100 can be pro-rated to the $99 premium service order.

  ??

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  kardotim · Member · May 17, 2013 at 1:52 am

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  It’s not possible to refund the VideoPress and Premium Theme upgrade because it’s been purchased too long ago.

  Note that you were logged into a different account (other than ‘cecann’) when you purchased the WordPress.com Premium upgrade. If you want I can move the upgrade over to ‘cecann’.

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  debecoamerica · Member · May 17, 2013 at 3:59 pm

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  Hey Kardotim – appreciate the reply.
  Yes, go ahead and transfer to cecann so all the purchases can be consistent. Thank you.

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  kardotim · Member · May 17, 2013 at 4:27 pm

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  I’ve just moved the WordPress.com upgrade to ‘cecann’.

  Thank you.

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