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reader doesn't load

  1. cosgroveloretta
    Member

    My reader is reloading every 4 to 5 seconds, and even though it's not slowing down my PC it IS annoying as hell to have a serious hickup on the screen!

    I'm using Chrome 23 on Windows 7.

  2. I'll add my two cents: Reader loads extremely slowly, reloads repeatedly, eats up all my memory -- also since the 23rd. I'm on Firefox 17 (which has crashed twice in the past two days as I've been trying to load the reader. No problems at all when I'm not logged on to WordPress, sooo...)

  3. Another:

    http://en.forums.wordpress.com/topic/reader-is-loading-continually?replies=2

    (just trying to keep them all in one place)

  4. I have the same problem. As a matter of fact it has taken me over 10+ hours now, to finally figure out it's not my computer, but wordpress and the reader section. The system gets bogged down when trying upload the blog posts that I follow - gets hung up w/o being able to connect.

    This problem wasn't an issue prior to last week - I ran three virus protectors, cleared cache almost on an hourly basis and trust me, when I say I'm not new to computers. I had to un-follow every blog I follow so I could get my computer back. The experience has taken hours away from painting, you know being an artist is first not running a wordpress blog.

    I belong to three art communities online with millions of images uploaded and these issues do not exist - ever.

    I'm thinking that it has something to do with wordpress in using "pixel.quantserve.com" for loading blogs in the "blogs I follow" section. Because, as is right now, I'm on a different section of wordpress and I can move around very easily.

    As for "notawoodpecker" comment, many bloggers are encountering the issue and haven't taken the time to write, because they are probably thinking it has to do with their computer. So I'm glad you have no problem w/wordpress, perhaps you weren't following other blogs on wordpress - when you do, I guarantee you that you'll bump up to the same issues as the rest of us.

    This week I'm going to re-examine whether I should go to google blogger and start my blog all over again, at a server that can handle blogger expectations.

    The only benefit I can see right now is that the experience in the last 5 days has made me re-think a portion of my business model and force myself to evaluate with I have a blog, it's purpose and what expectations I have for server functions.

    It's time for wordpress to address the issue with their blogging community and let us know what is going on. And the simple answer to change size of images is not the total answer, you have a responsibility with your bloggers to address the issue let us know at the very least that you are working on it.

    Bloggers want followers, but will not have many if they run into this issue while using WordPress.

  5. This problem has only recently started. I open the Reader to scroll through those I follow. In a few minutes the page begins to freeze. If I try to go to a blog page, it is almost impossible to move on the page. I get the same reaction that I might get if I had many many applications open. Mouse will barely move. But I only have the browser opened to the Reader page. There is nothing to do but try to relog in or more likely reboot. I am not having this lag/freeze on other internet sites. The effect is happening on the Reader page in both the FF and Chromium browsers. Someone suggested to me that my page might be corrupted. I hope you can offer a solution.

    My problem seems similar to the above posters. I have the problem in Linux and in Windows.

  6. yourothermotherhere
    Member

    I've been doing searches on this problem with WordPress and it's been going on a few years. They really need to address this as flycatcher10 states. If it's "pixel.quantserve.com" than change it, unless they have some financial reason for using it, in which case when they start losing too many bloggers maybe they'll do something about it because I can't believe there isn't one single programmer on their payroll that doesn't know how to work around this. And if there isn't one, perhaps the person in charge needs to be replaced.

  7. I thought it was my computer acting up, good to know it is not me alone. Another thing I have noticed as well, is that no views or visits are being checked yet I have likes and comments. Am I the only one who is experiencing this?

  8. yourothermotherhere
    Member

    Any browser I've tried it's the same problem except IE9 where the Reader doesn't even load at all. Firefox is terrible.

  9. If this has been an ongoing problem for years, then that is a most disturbing bit of information indeed. My experience as a staffer in another user generated website (which I will not name) has been quite long (since 2004). While the membership there is approximately 250,000, any problems (and there have been some) with how smoothly the site runs were all addressed quickly by the qualified staff and with as little disruption as possible.

    The reasoning behind their quick action was doubtlessly that the website depended solely upon advertising rather than membership fees as it is a free site upon agreeing with the ToS. Few members posting because of platform issues would equal fewer views and click-throughs and so lessened the quality of the advertisers which they solely depended on to pay for their servers. Here, less is dependent on advert income and more on membership fees and, in that case, a few complaints about an issue like this can be easily put off until it becomes a more serious and talked about problem.

    WP Customers cannot be completely ignored, though, as doing so will gradually, but inevitably, spread among the community no matter how millions of members it has.

    It is my trust that this issue will, perhaps shortly after the holidays, be addressed by the WP admin as has been promised on page one of this thread. Reader is a valuable interactive tool for WP... at least, it is for me. Just to be able to use the Reader page for its basics, I've had to unfollow all of my blogs, which is unfortunate but not something which can't be fixed once the Reader topic pages is working again.

    I'm not about to sell the Cadillac because the horn doesn't work, which is how I see this issue, but I certainly don't expect GM to tell me they can't fix it either. Not having a horn on my car makes me a nervous driver.

    Don't you just love parables?

  10. Please be aware that all the blah, blah, blah in the world will not assist Staff to sort your issue, an issue which is only being experienced by a small number of the over 35 million WordPress.com bloggers.

    What may help is providing all your specific information about your own blogging environment.

    (1) How you are connecting to the internet and to WordPress.com?
    The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers. Also note that the main dashboard isn’t designed to work with touch devices through the tablet and smartphone browsers.

    (2) Are you using the secure https:// login?
    http://en.support.wordpress.com/https/

    (3) Exactly which browser and version of it are you using. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching.

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    Have you done any troubleshooting? Below are the troubleshooting steps we take whenever any issues like this arise and undertaking them will provide valuable feedback information for Staff:

    a. clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    b. Using the browser with all extensions or add-ons disabled

    c. Confirming third party cookies is enabled on the browser http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416

    d. Confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654

    e. Confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/

    f. Resetting your router and modem and rebooting your computer
    then logging in using the secure https:// log-in

  11. --quote timethief-- Please be aware that all the blah, blah, blah in the world will not assist Staff to sort your issue, an issue which is only being experienced by a small number of the over 35 million WordPress.com bloggers. unquote--

    Please don't dismiss me with blah's. I really don't deserve that as I am trying hard to be helpful as much as I can. There are about 35 million Canadians and I believe myself to be counted among the good tax-paying citizens of that country. WordPress.com, I figure, is not much different than a country and its population.

    What I can't figure out is why it suddenly started happening to all those indicated in this thread (including those related linked threads) on the morning of the 23rd, If it had something to do with individual systems. It was my initial reaction that it was my system at first, so I cleared cache/cookies and explored everything I could think of to rectify the problem. Failing that, I sent an email to WP Support about it on the 23rd but have not yet received a reply other then the one which responds automatically.

    That's the riddle, isn't it? I hardly want to get into a scrap with the staff here, especially since my WP blog is fairly new. What I honestly want is a system that works.

    --quote timethief-- What may help is providing all your specific information about your own blogging environment. --unquote

    http://en.support.wordpress.com/https/

    I use a home PC only (HP pavilion a805n)

    http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    I have Windows XP with the latest Chrome installation

    http://support.google.com/accounts/bin/answer.py?hl=en&answer=32050

    Done twice since the 23rd of December, plus a defrag as a result of this problem... both to no avail.

    http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416

    http://support.google.com/adsense/bin/answer.py?hl=en&answer=12654

    Allow local data to be set and Allow all sites to run JavaScript are both selected

    http://www.adobe.com/software/flash/about/

    Chrome (Pepper-based Flash Player) 11,5,31,5 installed

  12. I continue to experience the issue of Reader function not working and have checked everything you've listed Timethief.

    My server is current version of Mozilla Firefox
    Adobe is current version
    All cache, cookies, etc. are cleared out every night when I turn my system off and today several times.
    I've gone through the checklist you've provided Timethief and have checked and re-checked everything.

    The problem lies with WordPress. I have not experienced this until several days ago. But the time it has taken, level of frustration and pure drag on my computer system is unreal. Can't believe that others aren't experiencing the same thing, by reading through the many posts there are quite a few that are experiencing the same issue.

    I deleted nearly all the blogs I have been following and the system started to work for 2 minutes and then it was right back to where it started - long hang time w/no action.

    I noticed that some of this started when wordpress had the snowflakes show up on the blog when I would open someone's blog. Perhaps this has something to do with the problems.

    It's past the sorry we don't know what the issue is, can't someone please look into this and help all of us bloggers that have been patiently ripping their hair out trying to figure out the problem with reader. While no one wants to keep hearing this, as a blogger, I don't want to keep experiencing this major distraction.

    Are the bloggers WordPress customers?

  13. @flycatcher10
    I hear you and all the others too and I'm trying not to get a headache over this. We Volunteers have no means of compelling Staff to appear here on the forum or to do anything at all. We tag threads for their attention and that's all we can do. :(

  14. @timethief

    I understand your situation completely. As a veteran volunteer moderator on another user generated site myself, I have been called every name in the book when 'things', ToS related or otherwise, crop up and members can and do get a little steamed.

    I'm putting the fact of this dragging on to the fact it happened over the holidays. I know I've been super busy with family since the 24th so I would imagine much of WP staff are in the same boat.

  15. Timethief, just wanted to say thanks for doing this, didn't realise you were a volunteer.

    I'm accessing via wifi/direct router connection (have tried both makes no difference) to sky broadband

    yes I'm using the secure login

    Have the latest google chrome/safari/firefox(load of rubbish) and all show the same problem.

    Latest flash installed too.

    I tried all the trouble shooting bits as soon as it started showing problems, have found the only way around it is to not have reader open at all. or for as little time as possible.

    I know you can't make them look into it...but just how can I complain to them directly? They seem to have made it hard to find a way to communicate with them. Understandable for the little problems but very annoying when something like this comes up.

    It may look like there are very few people struggling with it...but when nearly everyone I speak to on here is having the same problem but just not wanting to or knowing how to complain, the staff must be able to extrapolate the probability that it is a problem on their side not ours :S

  16. @masqua
    Hi gain,
    I'm a polite long suffering Canadian who has seen the Staff here increase from a single support member to a pack of them over the course of almost 7 years. I have been here since there was a single FAQs thread and only a single support forum.

    I am self employed and multitasking from work. While answering questions here I'm running the chron jobs required for my contracted work.

    I am aware that there are Staff working behind the scenes here on technical support and there's no doubt in my mind that VIP hosted bloggers are getting 24 hour support year round - they pay for it. I'm not impressed by any company who does not make sure there is a visible Staff presence on community support forums on weekends and on holidays.

  17. @timethief

    Now I'm going to have to see if I can afford that VIP blog status.

    (insert lol smiley here)

    Nothing but praise for volunteer staff from me... been doing it about the same length of time as you, so I know what it's like.

  18. Just checked Reader and it seems to be working fine for me now.

    No constant loading at all after checking the Art and photography topics.

    Woot!

  19. ah...I knew it couldn't be just me! my issue started 12/22 and timethief suggested a few things. One of which was disabling extension in my browser (Google Chrome 23). I had one and when I disabled it, magically my reader was finally paging down again instead of stopping after 8 or so posts. and it was fine until today and I'm back to only viewing a handful of posts with no "next page" option. It just stops. here's my thread that timethief says will be closed soon (if not already):

    http://en.forums.wordpress.com/topic/reader-feature-no-longer-can-page-down?replies=13#post-1104219

    It's WordPress....weird that it got fixed and now it's broken again.

  20. Dear All,
    In recently days, I got same problem. My computer hangs or freezes frequently due to Reader is loading continually.
    Today, I have tried to remove pixel.quantserve.com, then restart my computer. The result is ... voillaaa.... Reader can load more faster and faster.
    I suggest WordPress team should investigate what happens on quantserve.com

  21. yourothermotherhere
    Member

    Unless you are an actual paid employee of WordPress who has access to privileged information, and site statistics probably come under that heading as that equates with revenue, then you cannot state how many people are having problems with a particular issue or if any staff is working on it or not.

    I can totally understand giving preferential treatment to paying bloggers although as mentioned, word will get around. If it comes down to it, I will blog at another site, but rest assured that I will write letters to the advertisers on WordPress about my experience. Does once voice matter? Probably not, but then again, I have no way of knowing if my voice would be the only one.

    There is absolutely no reason why WordPress cannot make the Reader work with any browser unless they have extremely incompetent programmers so the only other reason why they don't address this long-standing issue would be for financial reasons.

    That, in my opinion, is a very poor way to run a business.

  22. yourothermotherhere
    Member

    Maybe you should apply for employment with WordPress iwanyuliyanto. It would seem they need all the help they can get.

  23. so.....my Reader appears to work correctly again. darn goofy. hopefully it sticks!

  24. It's working for me again as well. And seems to be loading faster than ever.

  25. yourothermotherhere
    Member

    I am happy for you both and hope it continues to do so. Alas, mine is not working at all in IE9 and Firefox is in critical care. I just added some questions in a Microsoft forum about this. I'm hoping someone has answers there as the WordPress staff apparently does not.

  26. As of this morning, my reader seems to work properly again.
    Thanks to you, timethief, and all the other volunteers as well as the staff for your help: it's much appreciated.
    And let me add: WordPress is, to my mind, a fantastic blogging software and I'm really happy that it is provided for free.

  27. Don't want to jinx it but mine seems to be up and running again as well!
    Thank you who ever did what needed to be done to sort it and to everyone who came up with suggestions as to how to fix it (even if they didn't work my end lol)
    Ahhh back to happy blogging again and being able to catch up on my reading!!

  28. As of this morning my Reader is working again and at the same speed as before. I've re-loaded all the blogs that I was following before and the Reader continues to work, perhaps we are past the crisis.

    Thank you timethief for your endless monitoring and replies to this string of comments. Thank you, I appreciate your assistance!

    I'm happy going back to painting again - Mary

  29. Mine was working this morning, now it's not again. Arggh!!

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