WordPress.com

1. pressrec
   Member
   Oct 26, 2009, 1:44 AM

   Try to be quick as possible here.

   I've purchased the extra storage space from WP. I share many mixes on my site so all the audio files are large because they are one long track - 1 hour + for example.

   I haven't tried using the embedded media player, readers just have the choice to double click and get a quicktime player or right click, "save-as" to download.

   The quicktime window can be quite slow to pop up, but I figure that just comes with the territory of having large files.

   However, I've been getting complaints from some readers (and I've had the problem a time or two myself) where a file seems to download completely, but when you play it you only end up with 10, 20, or 30 mins or so of what should be a one hour track.

   Is there something to be done, seeing as I've already paid for this extra storage? Or, should I just give up and go for a 3rd party host that has more "power" behind it than the WP server? This implies that I am assuming the problem is at least in part due to WP's inability to properly handle the file....due to bandwidth, speed or whatever.

   The blog I need help with is oursoundtracks.com.

2. raincoaster
   Member
   Oct 26, 2009, 3:50 AM

   This should not be happening. I would definitely let staff know by contacting them with all the specifics at http://support.wordpress.com/contact

   It could well be something on the various readers' end, or on the internet in between. Wifi connections seem particularly prone to drop out when you're downloading, for example. But staff will be able to look at the files and make sure they're at least in proper condition here and able to be downloaded.

3. pressrec
   Member
   Oct 26, 2009, 5:21 AM

   THanks! Will do.

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