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readers without wordpress account cannot comment

  1. Today, readers have informed me that they are not able to add any comment to my posts if they don't have a wordpress account! I checked, this is really what happens.
    I didn't modify anything to my blog.
    Please help.
    Thanks!
    Emma
    Blog url: http://wordsandpeace.wordpress.com/

  2. Hi Emma,

    You can uncheck the "Users must be registered and logged in to comment" option in Settings -> Discussion of your blog dashboard (which I see is currently unchecked).

    It's likely that they have an email address associated with a WordPress.com or Gravatar account, so they'll need to log in with that at the top of WordPress.com.

    If they still aren't able to comment, you can have them email us directly at help@wordpress.com and we'll be happy to help.

    Let me know if you have any other questions. :-)

  3. Of course I checked that right away, and as you said you saw yourself, it IS UNchecked, so users should be able to post submit comments without being registered.
    your second paragraph does not fit with my description of the issue: these people do NOT have a wordpress acount, as I said. some of my readers, for instance the one who mentioned the problem to me, don't even have any blog at all, just an email address.
    I tried myself to post a comment when I was not logged in, with an email address that I never use for blogging, and for sure it then required me to register. and I could not submit my comment.

    and as for your 3rd comment, are you serious, do you think bloggers are going to keep coming and trying to post comment if each time they have also to send an email to you?

    Please, any better help?? there's a bug somewhere. Thanks

  4. these people do NOT have a wordpress acount, as I said. some of my readers, for instance the one who mentioned the problem to me, don't even have any blog at all, just an email address.

    Without knowing the email address someone is trying to use when attempting to leave a comment on your blog, we can't rule that out just yet.

    We've recently updated our commenting system, and Gravatar accounts are linked to WordPress.com. You can also create a username–only account on the signup screen where it says "If you don't want a blog you can signup for just a username".

    I assure you I'll do everything I can to help see why some of your commenters aren't able to leave comments using a particular email addresses.

    I included our email address above to save you the time of having to go back and forth between your visitors and us.

    I just left a comment on your blog post about this issue with an email address not linked to a Gravatar account as a logged–out user, and it went into your comment moderation queue successfully. (Please feel free to move it to the trash.)

    I tried myself to post a comment when I was not logged in, with an email address that I never use for blogging, and for sure it then required me to register. and I could not submit my comment.

    What email address did you use when trying to leave a comment? (It'll only be displayed for staff.)

    And what's the exact error message that you saw? Can you take a screenshot of it and upload the image to your Media Library? I'm more than happy to investigate.

  5. ah ah! that seems to be the culprit.
    I saw your test in the queue, and was able to do the same with [email redacted],
    but when I tried [email redacted], which is connected to my avatar, I got this error message:

    You are being asked to login because [email redacted] is used by an account you are not logged into now.
    By logging in you'll post the following comment to The End of The Affair: August Read-along, part 2:

    So I guess the solution is to specify something about this in the message my readers get before they type their comment.

    Looks like you changed that last May. Really weird that no one encountered that difficulty before.
    Thanks for your help, Bryan, you are the best team, as usual!

  6. You're very welcome, and thanks for the kind words! :-)

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