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Redesign of Mediathek & Gallery

  1. Hi,
    I apologize in advance here because this is going to be a little bit of a rant here. Please just take it as constrictive critizism. Oh yeah and sorry if there are some flaws in my language.

    Ok. I don't really know where to start but I think I will start with the Mediathek since the changes are smaller:
    1. You can't simply tab anymore between the diffrent typing windows such as title, description, altenative title and so on. Why would you do that? Now I have to scroll down and select each window seperatly with my cursor. This takes far more time than before - logic?
    2. In the old Mediathek you clicked on a picture, its editing page would show up, you enter the details you want, click on save and you would be back to to the exact same (updated) page of your Mediathek where you started. Now you save your changes and it wont take you back to the page you started with. Why on earth would I not want to go back there? Now I have to guess how often I have to click manually on the "go-to-the-page-before-button" of my browser, which once again takes more time. To avoid that I open every editing page in a new tab so I will still have my Mediathek page open and can select the next picture to edit.

    Both of this might not be so important if you are only adding a few pictures. But if you want to edit a 100 or more pictures this is a pain in the ass. Please change this!!

    Besides I really don't get why you have such a nice page/system to edit all the relevant details after you have just uploaded them. All the pictures are nicely aligned underneath eachother and you can edit and update them all seperatly and at the same time. But beware of accitently reloading the page or saving the changes because then you have to go to your Mediathek. Please name me a very, very good reason why you would not design your Mediathek like this. It is soooo much easier!! Why do all the pictures have to open up on a different page? You have showed on your upload page that it is not neccessary, the dynamic interface is so much better why would you not integrate this into the Mediathek? Why??!

    Ok, so this was easy, now the gallery:
    1. This actually annoyed me already before the redesign but this is a good opportunity to state it: Why can I only add but not delete pictures from galleries? The only way around this is to delete them completely, reupload and readd them. I mean I don't know how long wordpress already exists, but this is such a basic issue. Jesus, how come nobody has fixed this yet?? If you add pictures accidently to the wrong gallery you are f*cked , there is no way back apart the one that I just explained and is really time consuming. How can this still be an issue? Once again, please chance!
    2. The handing of your galleries before you changed it was bad I agree on that. But I couldn't image that you could make it even worse. Seriously, how could you manage this? Drag & drop, yeah nice feature, but hell I want my numbers back!! I thought the numbers were a bad idea since you could not tab between them and you had to enter them all manually, it was annoying, it was time consuming, but at least eventualy you could arrange your pictures in the way you wanted to. Now there is literally no way, like, at all. WHY would you make drag & drop the only way to arrange the pictures? I really don't get it. It's a nice gimmick to have, I agree, and it works for five or maybe ten pictures, but not for 100!!! You can't even select more than one picture at the time. Now I just wanted to add a few pictures, maybe 8 or 9, to a already large gallery. So they show up at the top but I want them at the bottom and there is no way to get them down there. At all. Add the drag & drop system, fine. Delete the number system in its place, WHAT?!!? I mean.. do you even test your changes? Did nobody ever realize this problem? How is that possible? Now I just bought 10gb more space for my files, I uploaded them all but only to realize I can't publish them!
    So I know drag & drop is fancy and everybody has it but your implementation is horrible! The number system might be old and very basic but at least it works! You can actually change the arrangement of your gallery even if there are 300 pictures in it. So pleaaasee implement a system to arrange galleries properly you really cannot be serious about that. Otherwise I am out of here and I want my monney back. Your site is all about publishing pictures and other media how could you possibly fail so hard on that?

    Oh yeah, and there is one more thing you should consider before making operation changes: Your site is for bloggers. And bloggers might not always be sitting behind a desktop with mouse, proper keyboard and a big screen. Some will and I think you guys definitely are but some of your clients wont. Me for example. I am sitting behind a small netbook without a mouse or big screen. There might even be people who are using a tablet pc. And why is that? Well because a big number of people are blogging about their yourneys, trips, tours, you name it. So they wont have a proper pc on hand every time they want to update thier blog. So think about those people trying to handle your site. Try to image somebody using a touchpad to arrage 300 pictures by dragging & dropping them all one by one. I think you got the idea.

    Don't get me wrong here, yes I definitely am angry about the bad handling of your site. I am not rating about small desing details here but mayor issues that make it impossible to use your site at all. This really shouldn't be like this.
    But beside from that I would love to continue using your site. So please do everyone a favor and rework your changes.

    Sincerely,
    An angry user

    The blog I need help with is mariusinaustralien.wordpress.de.

  2. I'm sorry you are unhappy, but since there isn't any going back to the old system at this point, if you want to learn to work with the Gallery feature you can reference the official Support Doc here http://en.support.wordpress.com/images/gallery/

    For more information on working with the Gallery feature you can read a FAQ I wrote here:
    http://gammagirl.wordpress.com/2008/07/27/not-the-official-wordpresscom-gallery-faq/

    There are a lot of good features in the new media uploader (ability to easily insert multiple Galleries in a single post or page, the ability to insert separate images without them going into the Gallery, the ability to insert multiple images at one time without using the Gallery, etc.), but make sure you are using an up-to-date browser to take advantage of them.

    There is also a sticky post at the top of these forums which will point you in the direction of how to work with the new media uploader. http://en.forums.wordpress.com/topic/changes-to-media-handling?replies=1

    Best wishes!

  3. Hi,

    thanks for the links but unfortunately they are not helpful.

    Your reply is so universal. It's not specific at all. You didn't respond to a single one of my points. That is disappointing. I mean will you (and I am not talking about you alone) just ignore this? THOSE PROBLEMS ARE SO OBVIOUS!! I don't know how to highlight this more. How can you not see this? I am telling you you literally can't use your page and you wont do anything about it?
    I am telling you how to significantly improve your page and you seem to not care at all. Why am I not taken seriously? Start being professional.

    So ok, you now can delete pictures from galleries by editing the specific gallery. This is an improvement. Noted. But this is really just the first step in the right direction you are far from done. I want this option in the Mediathek. Just have a button to remove pictures from galleries right next to the one that adds them. How hard can this be? This makes it so much easier! If you missclick you don't have to worry about it anymore. You can easily undo your mistake that way without open the gallery up first and remove them by hand. And while we're on it why not having the option to add a picture to several galleries not just one? It's not absurd to have the same picture e.g. in the gallery in an article and in another one on a different page.

    I am trying to help you here and you apparently don't give a f*ck. That's what currently upsets me the most. Get your chief designer to take a look at the problems that I stated out for you. Try to follow each of the points and you will see that they are true. Create a gallery with 300+ pictures for example and then add a few more and try to drag them all to the bottom. You will see it's a pain in the ass. And then try it again with a touchpad and a 12" screen. Once again I am serious about this I am not talking bullsh*t here. These are mayor issues.

    Regards

  4. @mariusinaustralien
    This is a peer support forum where Volunteers answer support questions. justjennifer is a Volunteer as am I. She answered your questions politely and accurately as she possibly could have done. You breached the forum code of conduct and you shamefully attacked her like a big mouthed bully. Anytime you want to Flounce BINGO right out of here will not be soon enough for me.

  5. I never spoke to her directly she was never my target. I am clearly talking to the people that made this site. If she is not one of them there is no reason why she should feel concerned. Anyway if I have offended you justjennifer I apologize profusely for that as I said that was never my intention.
    I am complaining about the handling of the site here that's what I am angry about. And only in that relation I used swearwords I never got personal or addressed anybody directly. I am sorry if I am incomprehensable.

    Apart from that I have to say that I was not aware that she is a volunteer. I had the (obviously false) image that this would be the official support site since its inbuild to the mainpage. So I thought I would reach the the right people with this. Well aparently I am not.

  6. So please read carefully through what I am saying I am really only trying to explain myself and my frustration.
    Try to see it from my point of view: I get frustrated by the bad handling of the site so i take a lot of time and explain it all as good as I can being detailed and all. And then I receive an answer that is not responding to a single point i mentioned (and to be honest to me your answer just looked like as if it was from one of the developpers here which led to my false assumption) . So I feel ignored and not treated seriously. So I get even more frustrated. I think that is understandable or is it not?

    So yes, I have judged to early, but so have you timethief. I guess we are even in that manner.

    Regards

  7. Hi mariusinaustralien,

    I'll see if I can answer each of these points - there is a lot here, so if I accidentally miss something, just let me know and we can cover it.

    1. You can't simply tab anymore between the diffrent typing windows such as title, description, altenative title and so on. Why would you do that? Now I have to scroll down and select each window seperatly with my cursor. This takes far more time than before - logic?

    I just tested this, and I'm able to do this in both the upload media window, and when I go to edit an image already in my media library. Can you be more specific about where you're having this issue? You're right - not having this ability would be really frustrating! So we'd like to make sure we take care of it if it's happening somewhere.

    2. In the old Mediathek you clicked on a picture, its editing page would show up, you enter the details you want, click on save and you would be back to to the exact same (updated) page of your Mediathek where you started. Now you save your changes and it wont take you back to the page you started with. Why on earth would I not want to go back there? Now I have to guess how often I have to click manually on the "go-to-the-page-before-button" of my browser, which once again takes more time. To avoid that I open every editing page in a new tab so I will still have my Mediathek page open and can select the next picture to edit.

    This is a good point. One work around would be to click on your media library link in the left navigation after each image save, but I agree that's not optimal. I'll make a note for the team.

    Why do all the pictures have to open up on a different page? You have showed on your upload page that it is not neccessary, the dynamic interface is so much better why would you not integrate this into the Mediathek?

    Some of our users vastly prefer to look at their images one at a time, but I agree it would be nice to see all those images at once and work through them in that view. I'll add that to my note.

    This actually annoyed me already before the redesign but this is a good opportunity to state it: Why can I only add but not delete pictures from galleries?

    You can absolutely do this. Once you've added your gallery to your post, you can click on the "edit gallery" icon in the upper left corner of the gallery in your visual editor (click on the gallery first to see this). In that edit window, if you hover over an image, you will see an "x" in the corner. Clicking the "x" removes the image from your gallery. Make sure to click "update gallery" at the bottom!

    Drag & drop, yeah nice feature, but hell I want my numbers back!!

    Thank you! We like that feature too! :)
    So, to see those numbers again (the gallery shortcode, I assume you mean?) you can switch to "text" view in your post editor, and you can manually move those numbers around.

    I mean.. do you even test your changes?

    We do test extensively, and we also rely on our users to bring edge cases to our attention; however in this case, what you want to do is still possible - the numbers are still available in "text" view.

    Now I think that addresses your points, but please do let me know if I missed something.

    Cheers!

  8. Hi,

    first of all thanks a lot for your reply. This is exactly what I was hoping for.

    So let me work through your comments:

    I just tested this, and I'm able to do this in both the upload media window, and when I go to edit an image already in my media library. Can you be more specific about where you're having this issue? You're right - not having this ability would be really frustrating! So we'd like to make sure we take care of it if it's happening somewhere.

    Yes, you are right, you still can tab through the windows. But for me it starts like this: I click in the title window to edit the title. So when I start tabbing the next thing that I have selected is not the next window but a button which might translate to "show attachment-page" or something like that. And after that comes the next button "shortcut" and then I have selected the next window. As I said this is really not a big thing but it gets annoying when you are trying to edit a large number of pictures. It's just a little bit unefficient/suboptimal. But the really annying part comes when you try to tab from the "alternative text" window to the "description" window because then you tab through all the menu items first. Or at least that's what happens to me. So yeah it would be nice if there is a way to fix that.

    Some of our users vastly prefer to look at their images one at a time, but I agree it would be nice to see all those images at once and work through them in that view. I'll add that to my note.

    I can totally understand that. But I think it would be easy to combine those both options or not? I mean on the upload page all the editing sections are hidden unless you press a button so it wouldn't take any more space than how it is right now in the Mediathek. And just leave another button that opens up the full editing page (preferably in a new tab but that's just my suggestion) as it is right now. That way you can edit each picture on its own if you prefere that but also you have the option to a better overview (which is also nice if your titles and descriptions are somehow related, this way it is easier to keep track) and to make basic changes faster.

    You can absolutely do this. Once you've added your gallery to your post, you can click on the "edit gallery" icon in the upper left corner of the gallery in your visual editor (click on the gallery first to see this). In that edit window, if you hover over an image, you will see an "x" in the corner. Clicking the "x" removes the image from your gallery. Make sure to click "update gallery" at the bottom!

    Yes, you are right. You can do this now but I am pretty sure couldn't do it with the previous version, I tried it and what happed was that I completely deleted my pictures. What I am missing here is to have this option in the Mediathek. Because as I already said if you accidently add pictures to the wrong gallery you have to open it up first (which includes to open the page that it's on fist and then the gallery). And that takes so much time!
    Let me compare the current method and the one that I am proposing in all their details:
    Situation: You just accidently added a whole page of pictures (which makes it 20 pictures i think) to the wrong gallery. I think that's not an absurd setting.
    Your method:
    You click in the link that leads you the article, page or whatever in which the gallery is included. You wait for it to load. You select the gallery and open up the editing page. You wait for it to load (this time really depends on how may pictures you already have included in the gallery, it can take up to 20 seconds or more, also you have to take your internet connection into account). Now, since you can't select more than one picture at the time, you have do remove each picture individually. You are almost done now but you still have to save all the changes and and close the page. The last step would be to reload the Mediathek page.
    The method I propose:
    Click the "select all"-button on the Mediathek page, click the "remove-from-gallery"-button, confirm, you are done.
    I think this really would be a big improvement.

    Thank you! We like that feature too! :)
    So, to see those numbers again (the gallery shortcode, I assume you mean?) you can switch to "text" view in your post editor, and you can manually move those numbers around.

    I am sorry if I was hard to understand. With numbers I meant the ones that you would enter on the right side of each picture to determine its place in the arrangement. All I am asking for here is to readd this feature. As I said if you have lots of pictures in your gallery drag & drop is not the way to go. When I said it was impossible to use your page I was not overexaggerating. That is really how it is, I tried to arrange the pictures but it just didn't work. I couldn't manage to drag the top picture all the way down to the bottom. So this is really a mayor issue.

    We do test extensively, and we also rely on our users to bring edge cases to our attention; however in this case, what you want to do is still possible - the numbers are still available in "text" view.

    I am sorry, I don't understand your reference to the "text" view.

    Once again thanks for your serious discussion of my problems.

    Regards

  9. Hi again,

    It sounds like the tabbing issue you're having is a bug - we've seen some issues popping up for our Germany-based users, so I'll report that. Thank you for letting me know, and explaining exactly what was happening!

    I agree about having the option of choosing the view (one image versus the multiple view) - it makes sense!

    For the adding/removing images from a gallery - you're proposing that you can edit the gallery independently of clicking into the post, correct? If you're working in your media library, for example, you can do it there? That's an interesting suggestion - I will definitely let the team know.

    The "text" view is part of the edit post page - you can toggle the edit window between "visual" or "text" - yours may be worded differently if your interface language is set to German, but in either case, it is the other view option :) In this view, you can see the shortcode for the gallery, which looks like [gallery= 70, 72, 79] or something like that (the numbers will be different, and if you have 100 images, there will be 100 numbers). So, let's say you add 10 new images to a gallery that has a lot of images already, and it puts them at the top. You can look at the shortcode and manually move them. In my abbreviated example, you can just change [gallery= 70, 72, 79] to [gallery= 72, 79, 70]. Does that make sense?

    I understand what you're saying now about the number system - I'll make a note about that as well.

    Thank you for all this feedback!

  10. Hi,

    Sorry for the late reply, I just don't have continous internet connection at the moment.
    So here is why I was confused about your "text" page reference:
    I knew that you can toggle between the different edit windows but my "text" window unfortunately just doesn't look like you describe it.
    Here is an example:

    Hier finden sich alle Bilder, die sich im Laufe des Oktobers 2012 angesammelt haben:

    [gallery order="desc" orderby="menu_order"]

    (all my galleries look like that in "text" mode)
    This gallery holds over 300 pictures but there are no numbers whatsoever as you can see so there is no way I could change the arrangement like that.
    So yeah, that was why I was confused because I simply don't have the numbers. But I don't know.. to change the positioning of a large number of pictures like that wouldn't be that satisfying anyway and take like forever I'd guess.

    Just by the way:
    You might have noticed that I used the options 'order="desc" orderby="menu_order"'. I had to force the gallery manually because when I selected the options it in the old gallery menu (I haven't tried it with the new interface yet) it would just not do it no matter how often I tried. It would keep flipping back to its initial setting. So I smell a bug there. And it's even funnier considering that 'orderby="menuorder"' is already the initial setting. So I just tell the gallery to do something that it is already doing. All I wanted to achive is to sort the pictures by the "desc" order but only typing that in is not enough it only works if the command goes together with the 'orderby=menuorder"' command. How weird is that? It took some time to figure that out.
    But as I said I haven't tried that with the new interface so maybe that is fixed now. I'll try soon and let you know.

    Also there are still a couple of other things I'd like you to know and and I'd like to know myself. I just don't have time to explain them now but I'll come back to you soon keeping the feedback comming :)

    Regards

  11. Hi there,

    I think as soon as you pick an ordering feature (order="desc") in this case, it removes the numbers because you are overriding the placement anyway. You may be able to revert back by removing the "order" code and flipping back and forth between text and visual to see if the change effects.

    I do think that what you're describing is updated and fixed in the latest version, but please do check on your machine and let me know.

    I look forward to more feedback!

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