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Renew an expired registration

  1. writerschoices
    Member

    My domain did not renew registration in November 2012 as it was supposed to, and I am just noticing now. I would like help to renew its registration now. The domain is writerschoices.org. What can I do?

    The blog I need help with is writerschoices.com.

  2. This thread is tagged for Staff assistance. Please subscribe to it so your are notified when they respond. Also be aware that as it's the holiday season your will have to be patient while waiting.

  3. Hi there - your domain couldn't be auto-renewed as your credit card had expired. Since your domain was not manually renewed either, it expired on November 6, 2012. I've issued a $13 refund for the failed domain mapping of December 29 - it can take 1-2 weeks for the refund to be reflected on your account.

    The domain writerschoices.com is currently in redemption. This means that the domain is deactivated, but has not yet been fully released. During this time, you can still renew this domain, but the process is more complicated than a regular renewal.

    If you'd like to renew your ownership of this domain, you have several options:

    1) We can renew the domain for you through our registrar. This costs $106, which includes $26 for the private domain and an additional cost of $80 for a late renewal. We have no control over this additional cost, as it is levied on us by our domain registrar.

    2) Try to register the domain through a domain back-ordering service, such as Pool (Registering starts at $60 with Pool) http://pool.com/

    3) Wait until the domain is out of redemption and becomes available for registration again. Then, you can register it again for the regular price of $26. This would run the risk of the domain being registered by someone else before you, or the domain not being released for registration at all. The exact redemption period and the release of the domain are at the discretion of our domain registrar and we can't control it.

    If you want to have the best chance of getting your domain back, your best bet would be the first option. If you choose this option, please reply here, letting us know. We will then send you a direct request for payment and will contact our registrar on your behalf, asking to restore the domain.

    Please note that time is of the essence here. Because your domain is very close to being cancelled, it may no longer be possible to recover it. If you pay for renewal and we are unable to recover the domain, you will be fully refunded.

  4. writerschoices
    Member

    I am trying to follow your instruction to "reply here" if I want to try to get my domain out of redemption for $106. I DO want to do this, but I have NO IDEA if, in writing here, I am replying to you! I would also like to say that it would have been nice if WordPress had let me know that it could not auto-renew my domain because my credit card had expired. True, I had changed my credit card. True, I had forgotten I did so. And true, even if you had let me know that this was the problem, I might not have seen your warning, as I had also neglected to check the email account associated with my WordPress domain, writerschoices.com. But I still think you should have tried to contact me about this.

  5. Hi there - I'm sorry for the confusion. I will create a payment form for the redemption price and email it to you now.

    We send at least a half-dozen email warnings that a user's domain is expiring to the email connected to your WordPress.com account, both before and after the domain has expired. We also post a prominent warning in your WordPress.com administration area, as well as adding an un-dismissable overlay on the public part of the site. If there is another means of alerting folks that you can think of - aside from emails, admin-area notifications, and overlays on the public site - please let me know and I'll be glad to suggest it to our developers for consideration.

  6. This thread is tagged for Staff attention.

    For your reference and retention, provided you are logged in under the username account that registered the blog under that username and also purchased the upgrades for the blog you can update your credit card information on this page at any time > Store > My Upgrades.
    For more information: http://en.blog.wordpress.com/2012/03/26/keep-your-upgrades-in-order/

  7. We received your payment and I've requested the redemption of your domain from our registrar partner. I'll keep you posted here.

  8. Your domain has been successfully redeemed and I've set it as your site's primary domain.

    writerschoices.com is now available under Store > My Upgrades, and Store > Domains. You may set it to auto-renew next year under My Upgrades if you like.

    If you need anything else, just let me know.

  9. writerschoices
    Member

    Thank you, Kathryn. I did not know until today that the website was back up. I will definitely upgrade to Auto-Renew! As part of the $106 fee for this late renewal or domain-recapture, I think I paid $13 for some kind of upgrade. Can you tell me what that upgrade gives me and where I can learn what to do with it? Thanks again.

  10. Mapping a domain you already own costs $13.00 per domain, per year. http://en.support.wordpress.com/domains/

  11. Hi there, I actually refunded the $13 domain mapping charge last week, since it wasn't able to go through since your domain had expired, so you don't need to worry about it. You should see the refund reflected in your account within about a week, if you don't see it already.

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