Need help? Check out our Support site, then


Renewal of upgrades not showing up in store section

  1. I received an email to renew upgrades. When I go to the store tab, the upgrades do not show up also nothing shows in my billing history. Can someone please tell me where and who I need to contact to get this resolved ASAP as my renewal is expiring soon. Thank you!

    The blog I need help with is graphicdesignwork.wordpress.com.

  2. You need to be logged in as the EXACT account / user that bought / owns the upgrade - do you have another account that you might have used?

  3. I did log in as the exact account user. I do have multiple sites under one umbrella and neither sites have upgrades information. I need a contact number to get this resolved ASAP.

  4. You must be logged in under the exact same username account that registered any blog to access it and renew any upgrades the Admin of the blog purchased.

    Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

    If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
    follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

    If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
    If required click the "Need More Help" link and complete the form for account recovery.

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags

No tags yet.