Need help? Check out our Support site, then


Request custom design refund

  1. Custom design on my site is no longer required. This auto-renewed without my knowledge. I want to cancel custom design and request a refund. When I got to "Store --> My Upgrades" there is no "Cancel" or "Request refund" option. How do I cancel this service and request a refund (it is within 30 days of the auto renewal event).

    The blog I need help with is bmsservices.wordpress.com.

  2. You ought to be able to disable auto-renew here > Dashboard > Store > My Upgrades > Disable auto-renew

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

    Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
    http://en.support.wordpress.com/upgrades/#refunds

    Note: It takes from 1 - 2 weeks for the refund to be received.

    P.S. I tagged this thread for a Staff follow-up.

  3. Thanks timethief, I have cancelled auto-renew already, the issue is there is no Cancel button for me to cancel the service and request the refund. Hopefully a staff member will respond - thanks for your flagging it up.

  4. I've cancelled and refunded your Custom Design upgrade. It can take 1-2 weeks for the refund to be reflected on your account.

    If you need anything else, just let us know.

Topic Closed

This topic has been closed to new replies.

About this Topic