I am requesting a refund for my upgrade - the email that was sent to me with the refund confirmation is not working.
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Requesting a Refund
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You must be logged in under the username account that purchased the upgrade to request cancellation or a refund. WordPress.com provides a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can request a refund yourself directly from the Store section of your Dashboard
http://en.support.wordpress.com/upgrades/#refunds
see also http://en.support.wordpress.com/bundles/#canceling-a-bundleIf you have already requested a refund then check your email client spam/junk mail folder for the confirmation email please.
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