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reset user name and password

  1. mresudek
    Member

    HI
    In 2009 we created a blog at imagicusa.wordpress.com. The employee responsible has moved on. The user name/password I have doesn't work. I don't know what email was used because, when we request a new password, we don't get the email at imagic-usa.com.

    We would like to create a new user name and password for imagicusa.wordpress.com

    Please advise.

    Note: I understand security concerns but please consider the following:
    1. We can prove who we are and that we are entitled to use this name.
    2. This blog has not been used (or misused) for three years.
    3. It is important for us to continue to use the name imagicusa.wordpress.com

    Thank you,

    Michael
    [email redacted]

  2. timethief
    Member

    Note that we Volunteers do not provide email support. Please see the Staff response here:

    We'll need you to prove ownership of the account before we can take any account, and the only things that we can accept for that would be either an email from the email address the account is registered to or confirmation of the account's API key. http://en.forums.wordpress.com/topic/email-address-doesnt-exist-any-more?replies=12#post-856721

    API key > http://en.support.wordpress.com/api-keys/

  3. mresudek
    Member

    Volunteers=Forum, Support=Staff. Okay, I get it now. Can you connect me with Staff?
    It seems unreasonable that someone would be expected to retain an email with an API key from three years ago. I can prove who I am and that I have the right to use this name.

    Thanks,

    Michael

  4. macmanx
    Happiness Engineer

    Blogs at WordPress.com are the property of the users who register them. The ownership can be transferred to another user, but that transfer needs to be done or requested by the current owner.

    In order to restore access, we'll either need to see a request in this thread from the current owner, receive an email from the ggu[...](at)gmail.com address on that account, or receive confirmation of that account's API key.

  5. mresudek
    Member

    Okay, one out of the three.

    The company, IMAGIC, is the current owner of this Blog. The Blog was administered by an ex-employee (Greg Gombert) on behalf of IMAGIC while he was in our employ. Since he was our employee at the time, we retained rights (and responsibility) for everything he did, including administering this Blog.

    Due to the circumstances of his demise, and the fact that he changed the password after he was fired (old login imagicusa:gg1803), I doubt whether we're going to get voluntary cooperation from this person.

    So, if you need further proof of our identity or our assertion as the owner of imagicusa.wordpress.com, please advise and we will be happy to comply.

    Thanks for your attention.

    Michael Resudek
    owner, Imagic Digital Imaging and Design

  6. macmanx
    Happiness Engineer

    Yes, but under our policies, blogs are the property of the user who registered them, not the company or person they represent.

    Therefore, Greg Gombert is the legal owner of the blog.

    We will need to receive a request from him to transfer.

  7. mresudek
    Member

    You DO understand that IMAGIC IS THE LEGAL OWNER since Greg Gombert was our employee and we retain all rights to physical and intellectual property he created while he was in our employ?

    Is there someone in your legal department you can check with?

    Thanks,

    Michael

  8. mresudek
    Member

    Looks like it's time to take a look at your policies.

    I appreciate your effort.

    Is there someone to whom you can escalate this request?

    Michael

  9. timethief
    Member

    @macmanx
    It's my undertasning that the legal owner of the WordPress.com username and the WordPress.com blog, which is merely on a .wordpress.com sub-domain and is not a TLD (top level domain) is the party who registered the WordPress.com username, provided the email address which became the unique identifier, and registered the blog in question under the said WordPress.com username. Is that correct?

  10. mresudek
    Member

    I am not a lawyer.

    If you agree that we are the party who registered with WordPress.com, then YES.

  11. auxclass
    Member

    Did you have a contract with Greg that covered intellectual property etc? If so then the contract should have a provision that requires him to turn over said property - which might include passwords and access. Some companies I worked for had contracts like that - others did not.

    Flip the request around and look at it from WordPress.com's view - why should they believe you? What if you are a fake? What if they transfer ownership to a thief? Maybe I am a fake?

  12. macmanx
    Happiness Engineer

    timethief, yes, the blog is the property of the user who registered and owns it, and that user registered with a Gmail address, not an email address under the company's domain.

    mresudek, I have forwarded your request to those in charge of such things. You should receive a reply today or tomorrow.

  13. timethief
    Member

    @macmanx
    Thanks for the reply.

  14. mresudek
    Member

    Points, understood, auxclass. But, I can prove who we are and that we have the right to the name. That's the difference.

    Let's say you were in business for thirty-six years and had a trusted employee who changed the administrative information on your website http://auxclass.com. After you parted ways you discovered this and knew that you were being held hostage. If this employee decided to punish you by making changes to your website or use the domain name for illegal activities like phishing, you wouldn't be happy. Nor would your new employee who wouldn't be able to update your website, change email addresses, etc.

    For that reason domain name registrars have procedures to return domain names to their rightful owners. (On one occasion I've dealt with Network Solutions on behalf of a client. It was pretty straight-forward. Fax (remember those?) a letterhead with a statement/signature of the owner, something like that.)

    Just sayin'

  15. timethief
    Member

    The blog is a free hosted blog on a .wordpress.com sub-domain. It's not a Top Level Domain macmanx posted this above. http://en.forums.wordpress.com/topic/reset-user-name-and-password?replies=14#post-866645

  16. bubel
    Staff

    @mresudek

    Can you please submit the form at http://en.support.wordpress.com/suspended-blogs/ with all appropriate details? Our abuse team will review everything for you.

  17. mresudek
    Member

    Thank you, Bubel. I will report back with the untimate solution.

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