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Seems like there are a lot of problems...

  1. alexjsquire
    Member

    A lot of responses seem to be along the lines of "well, we tinker around a lot. We'll look into this, be patient. Why don't you test changes before foisting them on people? My blog has been useless for days now, and there has been no response from WordPress. Why did you make changes that don't work? I gave you my money for something that worked, changing it is stealing from me.

    The forum is packed with this stuff. Cut it out. There is no way that a constantly changing format is preferable to a solid, reliable one. Why is that not reasonable?

    The blog I need help with is alexjsquire.com.

  2. thistimethisspace
    Member

    My blog has been useless for days now, and there has been no response from WordPress.

    Do not log-in on the front page of WordPress.com. Do not create posts here > http://wordpress.com/#!/post/

    Instead I recommend that you ONLY log-in directly you your own blog and ONLY create posts and edit them here > Dashboard > Posts > Add New

    If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    If you are, please do these four things:

    1. Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    2. Make sure that you have third-party cookies enabled http://en.support.wordpress.com/third-party-cookies/

    3. Try with all browser extensions or add-ons temporarily disabled.

    4. Try enabling HTTPS: http://en.support.wordpress.com/https/

    If you are not successful let us know which browser (and version of it) you’re using and post any error reports you get.

  3. alexjsquire
    Member

    None of the above listed things are the problem. The problem is not on my end. Everything worked fine before and now it doesn't. (I checked all that stuff again anyway, btw).

    Links don't work. Not the link button, not typed HTML hyperlinks, nothing.

  4. thistimethisspace
    Member

    As you checked all that stuff then you forgot to post your details. I can't see exactly which browser and version of it are you using and you failed to post that relevant information. Please post it now.
    http://supportdetails.wopm

  5. thistimethisspace
    Member

    oops! I made a mistake. The correct link is http://supportdetails.com

  6. alexjsquire
    Member

    "Do not create posts here > http://wordpress.com/#!/post/"

    And by the way, if you really mean this, this is a mind-boggling failure on their part. I mean, don't create posts from the post page? Wow.

  7. alexjsquire
    Member

    I'm using Safari 5.0.6

    Why should that have anything to do with WordPress understanding basic HTML?

  8. thistimethisspace
    Member

    Please focus on remaining solution orientated and post exactly which browser and version of it you are using. I use 3 and I'm not experiencing any issues at all using any of them.

  9. alexjsquire
    Member

    I apologize, but I don't know how to get more specific than Safari 5.0.6

  10. raincoaster
    Member

    The only previous questions we have from you are about the change in links. Staff changed something and an accidental side effect is that links just simply pasted in no longer go live. They're looking at how to change it back. We've answered that question multiple times in the forum.

    What other issues do you have?

  11. alexjsquire
    Member

    Here are a few: Why did staff make untested changes to something that already worked? After millions of people abandoned MySpace when it became useless through endless tampering, why would anyone follow that business model? If I pay for something, and you give me something else, don't you think that is a type of theft? I've lost two days to this problem so far, will I be compensated in any way? Are there any plans to concentrate on stability in the future, or is WordPress simply a sandbox for the programmers, to toy with in any way they feel like, regardless of their clients' needs?

    All of these issues are related to my original post, which was not about links. I think these are reasonable questions, and I would direct them straight to WordPress, but they're not really into things like customer feedback and inquiry. This is the closest to contacting the company, so here we are.

    By the way, Blogger still works like Blogger, and tumblr still works like tumblr, so it's reasonable to wonder why people are running around trying to fix what ain't broke.

  12. raincoaster
    Member

    1) they don't. Their changes have been tested but obviously bugs slip through sometimes. WordPress is pretty good.

    2) people abandoned Myspace because they were tired of being greeted with Evanescence everywhere they went.

    3) you didn't pay me for anything, so I don't owe you anything. If you want to invoice staff, the email is support @ wordpress dot com.

    4) no idea. Ask staff.

    5) the recent outages at Blogger put things in perspective, don't they? Also, how much downtime does Tumblr have?

  13. alexjsquire
    Member

    You aren't WordPress. How could you possibly take my criticism of them personally? This exchange is odd, and I would appreciate you not addressing me.

  14. macmanx
    Happiness Engineer

    Why don't you test changes before foisting them on people?

    We test most changes for a month or two ourselves before deploying them.

    My blog has been useless for days now, and there has been no response from WordPress.

    You have received a response from us, please continue that discussion over there: http://en.forums.wordpress.com/topic/links-65

    I gave you my money for something that worked, changing it is stealing from me.

    I'm sorry for the trouble, but you paid for a domain registration. That is what you received, and that is what you still have. http://alexjsquire.com/

    There is no way that a constantly changing format is preferable to a solid, reliable one.

    If we didn't make updates, you'd be stuck with the same old thing from 2005. No widgets, no tags, no video embeds, no custom domains, 7 themes, etc. If you want a WordPress installation that is never updated, I recommend managing your own. http://wordpress.org/

    After millions of people abandoned MySpace when it became useless through endless tampering, why would anyone follow that business model?

    We have never followed MySpace's business model. This is a blogging service, not a social network.

    I've lost two days to this problem so far, will I be compensated in any way?

    I'm sorry for the trouble, but you paid for the domain, and that has continued to function properly. If you'd like this problem to be resolved, please return to your original thread: http://en.forums.wordpress.com/topic/links-65

    By the way, Blogger still works like Blogger, and tumblr still works like tumblr.

    Yes, except for the major functionality and design upgrades that they went through over the past 7 years, just like us. They also run into the same bugs, just like us. That's part of what running a live system is all about. You can test something with 120 employees all you want, but once you release it to (currently) 42,164,656 users, someone is bound to find something you missed.

    Again, if you need help with your issue, please return to your previous thread: http://en.forums.wordpress.com/topic/links-65

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