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Setting MX records

  1. cage108
    Member

    Hi, Please can you help with clarifying something for me. I am in the process of mapping my existing website (currently google sites ) to my wordpress.com blog. (url is bbtafrica.co.za) I am also utilizing google apps for my emails. According to info I have received from wordpress I have to reset my mx records within my wordpress.com dashboard. However the impression I got from discussing this with my domain registrar was that as we are only updating IP addresses within our registrar to point to the wordpress IP address and not changing name servers, therefore updating / or setting MX records on wordpress.com is not necessary. Please can you confirm if this is accurate or not. I dont want my mails to go offline for too long so need some sort of re-confirmation... can I just update the IP addresses at my registrar and leave everything else as is? Or do I have to recreate MX records at wordpress.com? I really appreciate the help.

    The blog I need help with is bbt108.wordpress.com.

  2. airodyssey
    Member

    Hi. Actually, you need to point your nameservers to WordPress.com and then, from your WordPress.com dashboard, you add the necessary DNS records (MX, etc.) like this:
    http://en.support.wordpress.com/domain-mapping/google-apps-email/

  3. cage108
    Member

    Well thats what I figured initially, but my registrar advises that they dont work with nameservers only IP addresses.. ( we had the same when we were linking to Google Sites). He seems pretty confident that as long as he is only changing IP addresses, then nothing else needs to be changed. I just wanted to get further confirmation on the subject.

  4. auxclass
    Member

    You also need a zone record for your domain. contact the staff for that - I will also flag this thread for staff attention.

  5. auxclass
    Member

    this should also help a bit: http://en.support.wordpress.com/domain-mapping/map-existing-domain/

  6. cage108
    Member

    thanks @auxclass... I think the zone records should be done. I was in contact with a wordpress staff member named Chris who advised that he will sort that out.

  7. cage108
    Member

    hi, the following 2 paragraphs were posted in a new thread as I didnt know how to find this original thread again. After being set straight by #airodyssey i'm reposting those messages here... any help will be appreciate.

  8. cage108
    Member

    Hi, Ok the scenario is this. I have my site currently setup in Google Site using Google apps and making use of the mail service in google apps. I want to now direct my domain (bbtafrica.co.za) to my blog bbt108.wordpress.com while retaining use of google apps for my email. So far what I have been able to gather is that at my registrar I will point the name servers to wordpress. I then need to edit the dns settings in wordpress and enter in my MX records pointing to google. ( i thought that this step would not be necessary as it was on my registrars controller but I now gather its needed).
    My question though is do I need to enter txt and or CNAME records in wordpress.com considering that this was all done previously with my registrar? My domain is still controlled by my registrar not wordpress. I am not a techie so dumb it down for me :)

  9. cage108
    Member

    basically my problem is that when it comes to using google apps for email, all the posts and support pages have plenty of info if you are starting from scratch and setting up a new google apps account, but I cant find anything that deals with existing accounts. So far from the previous help I have received I have been able to understand about the mx records, but now I am not sure about CNAME and TXT records. I would think that its not needed but then again i'm not sure. The more I try and read about it the more confused I seem to get.

    So thats my story... taking into account that CNAME and TXT is already with my registrar who continues to control my domain do I need to do it in WP as well or will just mx records suffice?

    thanks a mill and apologies for the duplicate thread.

  10. cage108
    Member

    Pleeeeeease, can someone help me out. I have set my name servers... and even wp has obviously recognised this fact as they have allowed the mapping, yet if i do a dns looks up (www.whois.co.za) I am still getting the old dns settings. so obviously somewhere something is not right. I cant get my site to display. if you go to http://www.bbtafrica.co.za (my domain) it still displays my old site, if you try and strip the www which wp will do, i get a page cannot be displayed error. I have no idea what i'm not checking or what else needs to be done at my domain registrars side. i dont even want to attempt the mx records until this is resolved.

  11. timethief
    Member

    @cage108
    This thread has been flagged for Staff attention but they have yet to assist you. Please contact Staff directly. Here’s the link http://en.support.wordpress.com/contact/ After you use the searchbox, under the search results, at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

  12. cage108
    Member

    @timethief... thanks. I have sent 2 support requests already to staff, i am getting a bit concerned as i was in contact some weeks back with 2 different staff members via email and now i'm not hearing anything. I'm sure its something simple like updating something somehwere. I also dont understand how come my ns records are still not updated at http://www.whois.co.za but WP allowed the mapping which in my limited understanding means they are recognizing the new NS records. Any ideas?

  13. timethief
    Member

    No I'm sorry I have no ideas to share. :(

  14. cage108
    Member

    thanks @timethief... i will try and sit tight. i'm in south africa so its 9pm at night here... i will be pacing past my laptop hoping for a response all night { i can just see this happening :) }

  15. cage108
    Member

    further info for anyone viewing this post: i have just been going through my old emails for when i first setup my google apps account for my site and email from about a year ago. I notice that as part of the registration process for the google apps account I had to create a cname record on my registrars cpanel and point it to google.com - i never quite understood this as i thought cname records were only for subdomains - .......... by any chance could this be causing a problem. should the cname entry be created in wp?

  16. cage108
    Member

    another question related to this whole mess i'm in... i'm still trying to unravel what could be wrong. on my registrar i notice that an A record was entered for www. pointing to 74.125.43.121 which when I did a look up is for google. My question is can this be deleted ? is it necessary? If I need to keep this record, then surely it should point to a WP IP address... does anyone know what the correct WP ip address would be?
    from stressed out :-|

  17. timethief
    Member

    @cage108
    Please email Staff support@wordpress.com

  18. andrewspittle
    Staff

    @cage108 If you can please email us with the details of what you still need to set up we'll be best able to help. Thanks!

  19. cage108
    Member

    @andrewspittle, thanks. I have responded to the emails that we were exchanging. I think the last one I sent was yesterday.

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