Need help? Check out our Support site, then


Site disappeared

  1. I was hosting my site on wordpress.com with a domain hosted through WP.com.

    YESTERDAY I asked for it to be moved to a subdomain on my godaddy account and for godaddy to begin to host the domain. I requested the site be transferred but we are in the transfer process - until next week. Today my site disappeared.

    I am certain that the transfer has not gone through because I received an email from wordpress saying that I could reject the process through early next week and if I did nothing, it would be granted to godaddy. It also has not shown up on godaddy.

    When I go to domain management, it now says that the dns settings need to be for wordpress but I don't seem to be able to fix this. It says that the nameservers need to be set to ns1.wordpress.com - ns2.wordpress.com - ns2.wordpress.com

    So - dumb question, what exactly do you type in the box for changing the nameservers? I must be missing something.

    The URL of the blog is http://www.ampstudents.com

    Help :) My site is gone :)

    The blog I need help with is ampstudents.com.

  2. This guide explains how to transfer the domain name to another registrar.

    Please let us know if you need any further assistance!

  3. Hi,

    I followed those instructions and if you have access to my account, you will see that this is in process. The problem is that during the 4-7 day period of the "in process" while the new registrar waits for WordPress to release the domain name - my blog disappeared. It is currently still on WordPress.com being hosted (as well as the new host) but when you go there, it doesn't show up.

    It says that my DNS settings are incorrect. When I go to domain manager to fix the DNS, I am locked out because of the transfer. Could someone just please fix the DNS settings on WordPress.com?

    Thanks

  4. The domain process is pending and should complete soon. It's not possible to change the name servers during this process and it's pointing at the GoDaddy name servers now. You can now set up a self-hosted WordPress installation at GoDaddy and create your new site.

    You can export your WordPress.com content at https://ampstudents1.wordpress.com/wp-admin/tools.php?page=export-choices

    Optionally you can also switch your primary domain at https://ampstudents1.wordpress.com/wp-admin/paid-upgrades.php?page=domains in order to make your blog visible again at http://ampstudents1.wordpress.com

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags

No tags yet.