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site_id_invalid

  1. wagthedoguk
    Member

    move site do a different directory on my host site:
    I was http://www.wagthedoguk.com/blog
    now I am http://www.wagthedoguk.com

    However can not connect Jet pack.

    I have tried:
    -de-activating
    -removing and re-installing
    -At this time I do not have W3 Total Chach on site.
    -I have a wordpress.com account (see below)

    Here is the full error message:

    Your Jetpack has a glitch. Something went wrong that’s never supposed to happen. Guess you’re just lucky: site_id_invalid
    Try connecting again.

    Error Details: This site is already connected to WordPress.com.

    The blog I need help with is wagthedoguk.com/blog.

  2. wagthedoguk
    Member

    The blog I need help with is wagthedoguk.com

  3. kathrynwp
    Happiness Engineer

    The error says:

    This site is already connected to WordPress.com.

    Could you please try fulling logging out of WordPress.com, and then try connecting to WordPress.com within the Jetpack interface?

    What user account are you using to connect to the site? I don't see any Jetpack sites connected to the user wagthedoguk and I'm not finding either of the above URLs in our system.

    Once we have more information we can troubleshoot further. Thanks.

  4. wagthedoguk
    Member

    Hi,
    http://wagthedoguk.wordpress.com/ is my wordpress site.
    I tried as you asked.
    1. I first un-installed Jet pack on http://www.wagthedoguk.com
    2. Then I un-logged myself out of wordpress.com
    3. re installed Jet Pack
    4. Tried to connect ...same response
    5. logged into wordpress
    6. tried to connect again...same response.

    Jetpack worked fine on http://www.wagthedoguk.com/blog

    since changing directories it does not.
    Thanks!

  5. kathrynwp
    Happiness Engineer

    Hi there, it looks like the Site URL as defined under Settings > General may not be set correctly, which is causing a site ID mismatch in Jetpack.

    Could you please check what you have next to the Site URL field. What does it say?

    It should be the address where your WordPress core files reside, starting with http:// part and without a slash "/" at the end.

    Looking at your source code, that would make it:

    http://www.wagthedoguk.com

    More info:
    http://codex.wordpress.org/Changing_The_Site_URL

  6. wagthedoguk
    Member

    hello,
    I checked in setting>General and found that both say they point to http://www.wagthedoguk.com

    I can access my site by http://wagthedoguk.com

    Perhaps this may be causing the problem. When I changed my wordpress.com account to a self host. t a year ago) I had it re-directed to http://www.wagthedoguk.com/blog. Would that affect it?

    lastly not comfortable on tooling (fooling) around in my php files or data base...I am just not IT capable of that!
    Suggestions?

  7. kathrynwp
    Happiness Engineer

    Thanks for checking that.

    I'm going to ask the Jetpack developers to have a look at your issue and I'll keep you posted here.

  8. wagthedoguk
    Member

    thanks so much! Looking forward to resolving this annoying problem!

  9. wagthedoguk
    Member

    Okay I think the problem is that on my wordpress account:
    Dashboard-My blogs it says: Linked blogs - linked to http://www.wagthedoguk.com/blog
    it needs to be changed to http://www.wagthedoguk.com

  10. kathrynwp
    Happiness Engineer

    OK, I've removed the http://www.wagthedoguk.com/blog site from your account. Please try reconnecting Jetpack to WordPress under the new URL http://www.wagthedoguk.com and let me know how it goes.

  11. wagthedoguk
    Member

    Arrr..... I so thought that would work. I even re-installed Jetpack, and logged out of wagtheddoguk.wordpress and tried to connect.
    I got the same error message!!!!

    Do you think there is something on the back end like in the data base or something that still pointing somewhere else?

    Very frustrating.

  12. kathrynwp
    Happiness Engineer

    I'm sorry that didn't work. I'm checking in with our developers again and will keep you posted.

  13. wagthedoguk
    Member

    Thanks so much, its driving me crazy! I really my subscribe list and stat data!

  14. kathrynwp
    Happiness Engineer

    We've made a tweak at our end with your Jetpack cache - could you please try connecting again? Thanks!

  15. wagthedoguk
    Member

    still the same...
    It should not be this hard.
    What can I Do?

  16. kathrynwp
    Happiness Engineer

    I'm sorry that didn't work. We're still investigating and I'll keep you posted.

    We noticed that you have an active site redirect on wagthedoguk.wordpress.com, pointing it to wagthedoguk.com/blog. Is that something that you want to keep active?

  17. wagthedoguk
    Member

    Thanks so much you guys! I really appreciate it.
    I did the redirect about a year ago when I became self hosted and bought my domain. I don't see in my stats any of the redirects, so I guess I could drop it now. Thx

  18. kathrynwp
    Happiness Engineer

    I've removed the redirect - would you mind trying to connect again and let me know?

    I'll still keep you posted on our investigation.

  19. wagthedoguk
    Member

    Okay.
    I always re-install jetpack and log out of wordpress.
    Then re-install
    I now get this: site_id_invalid
    Try connecting again.Error Details: This site is already connected to WordPress.com.
    and this: site_inaccessible

    Error Details: The Jetpack server was unable to communicate with your site [IXR -32300: transport error: http_request_failed Couldn't resolve host 'www.wagthedoguk.com

  20. kathrynwp
    Happiness Engineer

    Thank you - I've passed this along to the developers.

  21. kathrynwp
    Happiness Engineer

    Thank you for your patience. Could you please try connecting once again and let us know how it goes? You don't need to reinstall Jetpack. Thank you!

  22. wagthedoguk
    Member

    Sorry for the delay...
    Tried and...
    Your Jetpack has a glitch. Something went wrong that’s never supposed to happen. Guess you’re just lucky: site_id_invalid
    Try connecting again.

    Error Details: This site is already connected to WordPress.com.
    It's getting really strange no?

  23. kathrynwp
    Happiness Engineer

    Thanks for letting me know, I've let the developers know that didn't work. I'm sorry we haven't found a solution yet.

  24. kathrynwp
    Happiness Engineer

    Our developers have asked if you could please try these steps:

    - turn off all other plugins besides Jetpack, especially caching plugins
    - activate a default theme - like Twenty Twelve, Twenty Eleven, or Twenty Ten
    - connect Jetpack

    Let me know how it goes.

  25. wagthedoguk
    Member

    Did exactly like you said... and got the same old response... already installed. I did this after the jetpack upgrade.
    This is crazy!

  26. kathrynwp
    Happiness Engineer

    I'm so sorry this is still happening. Our developer is still looking for the cause but has not given up! Thank you for your patience.

  27. kathrynwp
    Happiness Engineer

    Would you mind trying to connect again? A patch has been put into place that may fix the issue - thanks.

  28. wagthedoguk
    Member

    Sorry for the delay, I have been flying around...
    So I tried again and got:

    WordPress.com is currently having problems and is unable to fuel up your Jetpack. Please try again later.

    Error Details: 500

  29. kathrynwp
    Happiness Engineer

    Thanks for the error report - I've let the developer know so they can investigate. Very sorry that didn't work.

  30. kathrynwp
    Happiness Engineer

    Our developer has tweaked the patch - could you please try connecting again? Thanks!

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