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Something Wrong With Manage Themes?

  1. arizonad
    Member

    I was looking at the Manage Themes area to see if there was something I might want to change to. However, I went to Live Preview to test a few and, well, some things were missing. Like the option to change the header on themes that allowed custom headers or change the background on themes with custom backgrounds. I wanted to check if this was happening on the Live preview for the theme I'm currently using (Ocean Mist) only to find that my theme wasn't even listed!

    Is there something wrong with the Manage Themes area, or did I miss a memo somewhere?

    Thanks!

    The blog I need help with is arizonad.wordpress.com.

  2. timethief
    Member

    When preview functions don't work it usually means that third party cookies are not enabled on your browser > http://en.support.wordpress.com/third-party-cookies/

  3. arizonad
    Member

    Thanks, Timethief! I'll have to try that.

  4. timethief
    Member

    You're welcome and please let us know if that clears up your issue.

  5. raincoaster
    Member

    And the them you are currently using is never shown in the listings. When you change to a different theme, your old one will show up.

  6. arizonad
    Member

    Well, I changed my settings to prompt me about 3rd party cookies, though one of the prompts is for "log3.optimizely.com". Is that legit?

  7. arizonad
    Member

    Just checked the internet and "optimizely.com" is legit. Though now I need to know if the cookie from "beacon-1.newrelic.com" is legit before I allow it.

    Thanks!

  8. arizonad
    Member

    Okay, I allowed cookies, but Live Preview still won't let me try out a header. Heck, it doesn't even give me the option! It will, however, let me upload a background. Whee.

    Still going to need help, I'm afraid.

  9. timethief
    Member

    (1) How you are connecting to the internet and to WordPress.com?
    The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers. Also note that the main dashboard isn’t designed to work with touch devices through the tablet and smartphone browsers.

    (2) Are you using the secure https:// login?
    http://en.support.wordpress.com/https/

    (3) Exactly which browser and version of it are you using. If you don’t know click here to find out > http://whatsmyuseragent.com/

  10. macmanx
    Happiness Engineer

    When you visit http://en.support.wordpress.com/third-party-cookies/ do you see "Great, third party cookies are properly enabled in your browser!" in green?

  11. arizonad
    Member

    @macmanx: Yep, it's green.

    @timethief: 1. I believe we have DSL at my house. Touchpads aren't a problem; I'm using a mouse.

    2. Nope, I'm using a secure wireless network.

    3. That site says my user agent is Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; WOW64; Trident/5.0; yie8), which is weird, because my browser is IE9.

  12. macmanx
    Happiness Engineer

    Ok, I'd like to rule-out a browser-specific issue. Would you please try a different browser, like Firefox or Chrome?

    http://browsehappy.com/

  13. arizonad
    Member

    I downloaded Firefox and checked the Manage Themes page. Still no header options in Live Preview.

    I previewed the Mystique theme because its description says it you can "Further customize the design by adding a custom header and background." And yet the only menu options are for Site Title & Tagline, Colors, Background Image, and Static Front Page. No header option in sight. :(

  14. timethief
    Member

    Do you have third party cookies enabled on the browser?
    http://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies

  15. macmanx
    Happiness Engineer

    Also, are you able to set a custom header via Appearance -> Header in your blog's Dashboard, and is Mystique the only theme giving you trouble?

  16. arizonad
    Member

    @timethief: I checked that page and I'm green.

    @macmanx: I just checked the theme I'm currently using. It's not showing an option to change the header, either.

    As you can see, Mystique isn't the only theme that's giving me problems. I used it as an example because it outright says it allows custom headers and I don't have to take the Feature Filter's word for it.

  17. macmanx
    Happiness Engineer

    Ok, are you able to set a custom header via Appearance -> Header in your blog's Dashboard?

  18. arizonad
    Member

    That worked, at least for the theme I'm using now.

    Does that mean the problem's with the Live Preview? Because when I experimented with Live Preview a few months ago, I could upload a header just fine.

  19. macmanx
    Happiness Engineer

    It all seems to be working fine for me, so I believe something may be conflicting with your overall setup. At least you can use Appearance -> Headers for now.

    Are you running any anti-ad, security, anti-virus, or firewall software? If so, would you please try with those disabled?

  20. arizonad
    Member

    I tried with several security features off, though not my antivirus (I draw the line at that). I'm now allow to upload a header to my current theme by clicking the Customize button.

    There's still problems with Live Preview, though. Out of all the non-premium themes that show up with the custom header feature filter, only 10 have a header menu and those only allow you switch to another default header.

  21. macmanx
    Happiness Engineer

    So, at Appearance -> Header, you don't see the "Upload" button for uploading your own header image?

  22. arizonad
    Member

    Yes, I saw the upload button under Appearance -> Header. I used it to upload another picture. Sorry I wasn't clearer.

    By the way, I made a mistake in my last post. Apparently I can't upload to my current theme via the Customize button. What I thought said "Upload" merely meant I had a header uploaded.

  23. macmanx
    Happiness Engineer

    Ok, we're looking into this, but for now it sounds like you can upload your own header image via Appearance -> Header if necessary.

  24. arizonad
    Member

    Thanks!

  25. macmanx
    Happiness Engineer

    You're welcome!

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