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What do I do if someone has gained access to my account?

  1. I've contacted you recently about this but had no response. It is still happening after I have changed my password again. Can you please investigate this breach of security?
    There is only one user - me, but someone is able to upload completely spurious posts in my name. I have trashed them as soon as I see them and can give you the details if necessary. I cannot leave Publicize switched on just in case there is a post which I didn't write. It is embarrasing and intrusive.
    Please try and sort out this problem. It is a breach of your security and intruding on my personal blog.
    Blog url: http://frenchleave.wordpress.com/

  2. It looks like my colleague Karim responded to your email but we didn't hear back from you. I sent you another reply via email. Please respond to that email to troubleshoot this further.

    For anyone with security concerns, change your password immediately and keep the following security fundamentals in mind:

    * Use a strong password, meaning something random with numbers and punctuation.
    * Use different passwords for different sites.
    * If you have used the same password on different sites, switch it to something more secure.

    Tools like 1Password, LastPass, and KeePass make it easy to keep track of different unique logins.

    If you know the current password for your account, you can change the password by following the instructions in this screencast: http://support.wordpress.com/passwords/

    If you don't know your password, you can reset it at http://wordpress.com/wp-login.php?action=lostpassword. Please see http://en.support.wordpress.com/passwords/#lost-password for additional information.

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