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stats confused in two domains

  1. architecturesi
    Member

    Hi,

    From the last update, a couple of days before today, I encounter some problem.
    I can see that my stats, of my self hosted website (www.dentissime.com), are totaly erased before february 6th (day of updating).

    And now I see in my wordpress.com account, in my-stats module that I have a list of domain to check my stats. I have multiple entries, and especially one which is "www.dentissime.com" with results which are same on my web site board. And a another one, "dev.Dentissime.com" which is a temporalilly domain for my devs (not public). And when I check this one I can see my stats from the start (october 2010).

    What's the problem ? And how can I fix that ?
    I want to see all my stats from the start for my domain http://www.dentissime.com

    Thanks for your answer.
    Blog url: http://www.dentissime.com

  2. macmanx
    Happiness Engineer

    Are you using Jetpack or the WordPress.com Stats plugin?

    If you are using Jetpack, did you recently upgrade from the WordPress.com Stats plugin?

  3. architecturesi
    Member

    Yes.

    Yes, it's the fact that I mentionned in my first post. (06th of february)

  4. evarlese
    Staff

    Did you change the URL of your domain while using WordPress.com Site Stats?

    Can you also let us know if you de-activated the WordPress Stats plugin before activating Jetpack? Or did Jetpack automatically disable it for you?

  5. architecturesi
    Member

    No.

    I didn't desactivating it, and I don't know if jetpack do it for me.

  6. macmanx
    Happiness Engineer

    Can you please check the Plugins section of your blog's Dashboard to make sure that WordPress.com Stats is deactivated?

  7. architecturesi
    Member

    Yes, WordPress.com Stats Version 1.8.5 is deactivated in my plugin section.
    Should I have to delete it ?

    Jetpack par WordPress.com Version 1.2.2 is activated.

  8. macmanx
    Happiness Engineer

    Yes, please try deleting it. Hopefully that will make a difference.

  9. architecturesi
    Member

    I deleted it, and I delete all files in directeory dev.dentissime.org.

    But nothing change on http://www.dentissime.com/wp-admin.
    And in my wordpress profile, for today I can see no stats for dev.dentissime.org, but with all my history of stats from october 2010.

    And for http://www.dentissime.com, I can see stats from 6th february.

    How can I switch it ?
    Where or How is doing matching between domain and jetpack instance ?

  10. macmanx
    Happiness Engineer

    In this case, I'm afraid your old stats cannot be combined.

    Stats are stored in a slightly separate way with the new Jetpack structure, and this is one of those rare cases where they can't be moved over.

  11. architecturesi
    Member

    How data are stored ? In different database ?

  12. macmanx
    Happiness Engineer

    Jetpack stats are linked to the site's URL, WordPress.com Stats are linked to the API key, which is now defunct.

  13. architecturesi
    Member

    You don't answer me, how are data stored ?

    Ok with your explaination, but my url site hasn't changed since 2009 to today.
    How can I have my stats back from the start ?

    Stats are still existing but assigned to an other url.
    There was a mistake somewhere, I want to fix it.

    Thanks

  14. macmanx
    Happiness Engineer

    The stats are, or in this case were, stored on this end, not in your database.

    In this case, they cannot be merged or restored.

  15. architecturesi
    Member

    I know that is not stored on my database.

    But stats are stored somewhere, and could be merged in one source, couldn't be ?

  16. evarlese
    Staff

    I'm really sorry, but we currently do not have a way of merging these stats. However, this is something that our team is aware of.

  17. architecturesi
    Member

    Ok, thanks, is there any chance that your team doing something for this case in next few days ?

  18. macmanx
    Happiness Engineer

    It is possible, but we can't give any estimates.

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