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Stats for a different site showing

  1. Hi,

    I have linked the site to my WordPress.com account, but the stats for a different site associated with a different WordPress.com account are showing in /wp-admin.

    I have tried disconnecting and reconnecting the site to WordPress.com, but the problem persists.

    Thanks in advance.

    The blog I need help with is seanfinnan.com.

  2. Which URL is it? I'll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  3. Thanks thistimethisspace. It's the URL in my comment above.

  4. Thanks for confirming that URL.

  5. I only see one Jetpack site linked to your blog. Could you please point out what part of the site stats doesn't look right to you?

  6. The stats shown for seanfinnan.com are actually those for andmeanwhile.com, another website I maintain with different wordpress.com credentials.

    Thanks.

  7. Could you please to follow these steps: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

    Do you also encounter this issue in a different browser? for example Safari or Google Chrome?

    Otherwise please send me a screenshot, so I can better understand the issue.The page at the following link has some helpful tips for taking screenshots:

    http://en.support.wordpress.com/make-a-screenshot/

  8. Hi Kardotim, thanks for your reply. I won't, if you don't mind, reset Firefox, as I'm certain that's not the issue and I don't wish to loose my extensions etc.

    I can confirm however that the same problem occurs in both Chrome and Safari, two browsers I haven't previously used to log into either WordPress instance, and in IE on my mate's PC too.

  9. Could you please make a screenshot of the page where you encounter this issue?

    Thank you!

  10. It might be that the post ID is sent from your server (host) to ours. Can you let us know if you have any custom post types on your site?

    Sometimes a plugin can cause this as well. Would you be able to let us know of the other plugins that you have active on your site? Rather than copying and pasting, you can take a screenshot of your Dashboard -> Plugins page.

    Thank you!

  11. There are no custom post types other than the 'formats' that came with the Theme: Read by pixelwars (http://eulr.co/1iufm8x)

    Plugins – Bulletproof, Duplicator, Google Authenticator, Jetpack, Sucuri, WP Robots Txt, WP Time Machine.

  12. When you clone a site by copying the files and the database, its blog_id will be copied as well (it’s included in the options table).

    Then, when you create the new site with a different domain name based on the cloned files it can cause issues with Jetpack: two sites, two different domains, and a single blog_id. Jetpack can’t handle that, so we need to create a new blog_id for your new site. Note that this will reset your stats and subscribers list on andmeanwhile.com, you might want to note them down to re-invite later.

    Could you please disconnect and then reconnect to WordPress.com, thus creating a new blog_id on andmeanwhile.com?

    Please let me know when you have done this, and I'll make sure that everything gets sorted on our end.

  13. Thanks Kardotim. I wasn't aware of blog_id.

    I have disconnect and reconnected WordPress.com. Can you 'do the do' your end please. Thanks v much.

  14. I don't see the new connection, could you please try it again?

  15. Oh nevermind, I see it's connected to a different account now. For now you can also reconnect seanfinnan.com and then the stats are completely separate. But as mentioned before the stats for andmeanwhile.com are starting from scratch and the seanfinnan.com will be tracked correctly now. However, the old links that were tracked via seanfinnan.com can't be changed.

    Please let us know if you need any further assistance!

  16. Thanks. Appreciate it. Although I will say that this process is not robust imho. Why rely on an ID being unique when it might not be?

  17. Your domain ID's are unique now, but as explained before when a site is cloned by copying the files and the database, its blog_id will be copied as well (it’s included in the options table).

    However, we've registered your suggestion for future features and updates.

    Feel free to contact us if you have any other questions.

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