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Stats Plugin Stopped Working: API Problem

  1. pizzazzerie
    Member

    I have a self hosted blog - pizzazzerie.com and have been using the wordpress.com stats plugin for months with zero problem. To set up the plugin (months ago), I created the only wordpress.com account I have to get an API key. All was well. Then randomly today the stats plugin stopped working, telling me

    "The owner of that API Key (pizzazzerie) is not on the access list for this blog (12849821). Stats was installed using a different API key. The owner of the original key can add users to the access list, or you can contact WordPress.com support."

    Well - it's the only wordpress.com account I've ever had or ever used, so this makes no sense. It's working fine for Akismet as well.

    When I log into my one and only wordpress.com account and click SITE STATS - I see this:

    "You are not a member of this site.
    If you have just installed the WordPress.com Stats plugin, this error probably appeared because the API key entered in the plugin belongs to a different WordPress.com user account.
    The owner of the API key must visit this site's stats page to grant access.
    You are logged into WordPress.com as pizzazzerie. To switch accounts, log out."

    Confused... no idea what to do... I only have 1 API key and it won't work.

  2. supportbot
    Support Bot

    You did not specify a blog address or reason for posting when you created this topic.

    This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you'll find help at the WordPress.org forums.

    If you don't understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It'll help people to answer your question.

    This is an automated message.

  3. yulsman
    Member

    Pizzazzerie: That expletive, which I regret, was not directed at you. It was directed at WordPress for being so unhelpful. I am having exactly the same problem. And I don't appreciate the automated message.

  4. raincoaster
    Member

    It's a bot.

    If you do a forum search, or just scroll down the front page, you'll see other threads on the issue. It's a known bug and was reported to staff directly a couple of days ago. Let staff know you're experiencing the issue as well by emailing

    support
    at
    wordpress
    dot
    com

  5. pizzazzerie
    Member

    I don't see their message here but I got an email with a response to this thread saying

    "It's a bot.
    If you do a forum search, or just scroll down the front page, you'll see other threads on the issue. It's a known bug and was reported to staff directly a couple of days ago. Let staff know you're experiencing the issue as well by emailing
    support
    at
    wordpress
    dot
    com"

    So I have emailed support [at] wordpress.com despite the fact that I feel like I'm emailing a black hole....

  6. raincoaster
    Member

    We don't supply emotional support, just technical support. That's the email to email.

    Staff generally don't respond in the forum. I'm not staff. But I do know how this works, and I was the first to report it a couple of days ago.

  7. pizzazzerie
    Member

    Yea, I don't need emotional support - just want my stats plugin to work. I have emailed also. Thanks.

  8. yulsman
    Member

    Please accept my apologies for the expletive. It really was uncalled for. But the situation is very frustrating, and bots just seem to jack the frustration level up even higher.

    Not only can I no longer access my stats, but WordPress.com seems to think that I no longer have a blog. When I click on "My Blogs," nothing turns up.

    I hope they can fix this quickly.

  9. pizzazzerie
    Member

    I'm just glad to see it wasn't something I did on my end - it just randomly stopped working saying my API is not linked to my account. So confusing.

    Sigh.

  10. yulsman
    Member

    Yes, I'm glad too that it wasn't something I did. It looks like they have some sort of weird problem on their end. I just hope they can help us reasonably quickly.

    You probably know about Google Analytics. But if you don't, you might check it out. It provides much more detailed information. The downside is that reporting of stats is much slower. By contrast, the WordPress stats plugin seems to work in close to real time. That's useful to me right now because of the subjects I'm blogging on — newsy stuff. But in the big scheme of things, it's not really that important.

    Have a good night.

  11. pizzazzerie
    Member

    Yea I have Google Analytics - it's just so much more massive/complicated and since I sit in the dashboard all day working on posts - the wp.com stats was so easy to get a quick check on how things were going.

    I didn't see any other posts about this problem - so I'm wondering if the guy above meant the "bot reply" was the problem people were having - not the wp.com stats. Who knows...

  12. pennygould
    Member

    Howdy y'all. I'll get some sleep and check again tomorrow. I can't view any stats on any of my .org or .com wordpress blogs, here's the message I get: "Your WordPress.com account, (my account name) is not authorized to view the stats of this blog" Well gee whiz... I guess this is like a 12 step thing for stats addicts... My addiction to checking my stats is getting the better of me!

  13. pizzazzerie
    Member

    AAH, another one! you're not alone! We are having the issue too! Seems like some people and some are not!

    WordPress Support - you out there?

    I read all the official "API Key" FAQ /info to no avail...

  14. sethotron
    Member

    I'm having the same issues too...just started 15 min ago or so...

  15. drcathiedunal
    Member

    Us too, no stats, privately hosted. As long as it's a known bug we can wait for a fix. Good to know it's nothing we did or have to fight with ourselves.

  16. pennygould
    Member

    Hi pizzazzerie, I think things are evolving... When I first started looking at this issue an hour ago, my dashboard showed 7 blogs visible and 14 hidden. (I have 21 WP blogs, about half are .com and about half are self hosted .org.) Now I can see the stats on the .com sites, which I couldn't a few minutes ago, but my 14 "hidden" blogs are gone, and that number is now zero instead... So, here's my analogy.. It's like it's snowing outside and I'm going to go to bed now and let the guys with the snowplows take care of things...

    Your blog is really cute by the way! Instead of getting worked up about the stats stuff I went over to pizzazzerie.com and was really impressed! Wow!

    So don't worry, it'll be ok.

  17. raincoaster
    Member

    Mine have been blipping out every time I check stats. I have to disable then reenable and reconfigure Jetpack to get them to work, and then they only work once. We're all in the same boat.

    Apology accepted. Believe me, I know how you feel. Staff have emailed me several times trying to figure out how to fix this for everyone.

  18. pizzazzerie
    Member

    Thanks Penny!

    When I log into wordpress.com and click "My Blogs" it says

    "Blogs You Are a Member Of" (0) and when I click site stats it says "You are not a member of this site.

    If you have just installed the WordPress.com Stats plugin, this error probably appeared because the API key entered in the plugin belongs to a different WordPress.com user account.

    The owner of the API key must visit this site's stats page to grant access.

    You are logged into WordPress.com as pizzazzerie. To switch accounts, log out."

  19. pizzazzerie
    Member

    Not sure what jetpack is - I just have a self hosted site and use the wp.com stats plugin. But yea, hopefully it gets fixed soon.

  20. craigintwincities
    Member

    Count me among the folks experiencing this problem.

    I've had the same login, password and API Key, etc., since 2008... nothing's changed except it's suddenly not working.

    Frustrating...

  21. cable59
    Member

    Same thing for me !

    I'm in France and, this morning, no more stat for my blog !
    Damned !

  22. muslimmoneyman
    Member

    I hope this isn't another 'trick' for WP.com to try & get more money! ALL of my .org stats are gone! They started playing tricks with the Akismet API Key making people pay for it instead of sharing the http://apikey.wordpress.com link and now they have a Get Moved for $99 from .com to .org!
    Hope this isn't a dirty trick!
    If not good, then I'll wait to see if it gets fixed. :o)

  23. thesacredpath
    Member

    It's no trick, and I have 20 clients I've set up in the last year all using Akismet for free. The only time they ask you to pay is if you get tons of comments and/or are a big site.

    The "get moved for $99" is a service offered to those that don't have the expertise to set up and launch their own self-hosted site. That service was never provided before from wordpress.COM, free or otherwise. And quite truthfully, $99 is a very fair price to get a turnkey site. My price is $150 to set up and transfer a .COM blog over to self-hosting and that includes only the basic plugins (Akismet, blog stats, contact form) and one theme of the users choice.

  24. cezarycezary
    Member

    My self hosted blog http://www.arekgmurczyk.pl/ not working as well :(

  25. zemase
    Member

    My self hosted blog http://www.LangweileDich.net and several others I'm holfing are not working as well with this plugin.. :(

  26. shibbard
    Member

    Count me in, same problem exactly.

  27. thesacredpath
    Member

    Everyone, please contact staff directly at the email address given above, or at http://en.support.wordpress.com/contact/ as staff are the only ones that can fix this.

  28. cezarycezary
    Member

    something new:
    Your WordPress.com account, ..... is not authorized to view the stats of this blog. Currently access to stats is broken for some users and we are working on fixing this. Your stats are still being counted and will be visible once we restore access for your account.

  29. go2high
    Member

    I thought only me has this problem, but many as well the same.
    Hope the support can fix this soon.

  30. lfaria
    Member

    Just for the record. I have problems statistics on some blogs. Just my wordpress.com account is with the correct statistics.
    Correct account: lfaria.wordpress.com
    Problems: http://www.bdibbs.com.br, http://www.tamoiosonline.com.br, among others.
    Knowing that does not respond to the forum.
    I would like to register my problem with the support, how?

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