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Staff typically don't respond to every support ticket filed. That's just their style.
The suggestions are:
1) before you do anything else, install another stats program (i recommend Sitemeter).
2) install Jetpack
3) if that doesn't clear it up, deactivate Jetpack and reactivate and reconfigure it.
If that doesn't work, notify staff again.
@raincoaster
Thank you for the advice on Sitemeter! We'll check it out now!
We have tried Jetpack, but as we are running 2.8.6 with no plans to change due to a tweaked theme that's broken in later versions we're a little out of options.
Stats are available as we have various other programs but nothing that shows right in the Dash, which admittedly is a convenience.
You may be hooped if you can't upgrade. Typically, it's more that you run security risks if you don't upgrade. The plugin is the least of your concerns.
I would see about fixing the theme as soon as you can and updating to the latest version of wordpress since 2.8.6 has security holes.
@alleyscat
WP stats stopped working on my 2.8.6 wordpress.org-install, was broken for a couple of days, but works again (without me doing anything). So upgrading wordpress is not needed to fix the wp stats.
We'll definitely have to think about an upgrade, no doubt...
@mspotilas
Did you submit a support ticket, or just wait it out?
I just waited.
It seems like they are working on the JetPack plugin and not too concerned about the wp.com stats one for now. They seem also to think jp solves all, and installoing it does not help me. I am luck in a way bc all my sites work but 1 less viewed one.Tho they work they are out of sync with the graph and at bottom of stats page for day totals.They did respond to my email to support and asked a few questions, i answered them but nothing since. I hope they fix I like this stats plugin too.
My stats are still in and out. Is this supposed to be fixed now or are they still working on it?
I get the same error message on my blog and WordPress.com. I tried to contact wordpress support but did not yet receive an update.
Anyone has info if and when this issue will be resolved or if there are any manual steps to fix the problem?
In addition to the Stats problem, I also cannot install Jetpack. After getting part-way through the installation I get a large green button with the work "CONTINUE" on it. When I click the "CONTINUE" button, I get pushed out of the dashboard and I end up on the home page of my self-install blog.
Both problems occurred with BuddyPress installations.
More info about probs can be read here:
http://jetpack.me/2011/03/19/jetpack-1-1-1-is-here/
Hope it helps!
I am using Jetpack 1.1.1 and still have the same problem. BTW, the green button actually says: "Connect to WordPress.com" after a preceding message says "Your Jetpack is almost ready - Connect to WordPress.com to enable all features.
I am using MediaTemple, which I selected for self-hosted sites a year and a half ago when they were a big sponsor of WordCamp NYC.
Having trouble getting off the ground with Jetpack? We’re here to help. Here are some common issues and solutions. http://jetpack.me/support/
... Didn’t see what you need? Still having problems? Contact Support. http://en.support.wordpress.com/contact/?jetpack=needs-service
At the same time when our stats stopped working, our website - http://www.bushnellgardens.com - got a lot slower. Are these two problems related?
P.S. I was looking at others' websites linked from this forum and it seemed like their sites were slower as well.
FYI: I contacted our host and their diagnostics showed that my speed tested ok
Having trouble getting off the ground with Jetpack? We’re here to help. Here are some common issues and solutions. http://jetpack.me/support/
... Didn’t see what you need? Still having problems? Contact Support. http://en.support.wordpress.com/contact/?jetpack=needs-service
Is anyone else when they check their wordpress.com dashboard seeing their blog domain name prefixed by www2 instead of www? Just curious whether that is a more universal problem, or just reserved for me.
"My stats are still in and out."
As are mine. Worked for a day and now counting only old pages (more than a year). I installed JetPack and it wiped out my right 2 columns on my theme and my WYSIWYG editor, basically rendering the blog useless. I deleted it and those problems went away but the stats are still screwy.
I will not install Jetpack again until there is some word that the bugs have been fixed. How can something so messed up be released as stable?
Jetpack and WP Stats are a disaster.
Partial stats, mixed stats, missing stats, slow loading stats page, and to top it all 3 different stats counts.
I did not install JetPack knowingly... Is this something I may have installed unknowingly? I don't even know what JetPack is or does. All I know is things are stuffed up.
@iplawincanada-are you talking about a WordPress.com blog or a different blog? Please be clear.
@jtb917 and @fredjoiners-For problems with jetpack, please follow the instructions noted here:
@tojasonharris-information about jetpack can be found here http://jetpack.me/ . If you (or another admin) on your self-hosted WordPress blog didn't install it, its not the problem you are having.
If you have a self-hosted blog using the WordPress.ORG software and are having trouble with the WordPress Stats PLUGIN, please contact Support directly. http://en.support.wordpress.com/contact/
The solution for the WordPress stats: JETPACK PLUGIN. Install it now! My five blogs are working PERFECT.
THANK YOU! @timethief
@conexionbb
You're welcome. It's my understanding that those who are running the latest version of wordpress.org on their wordpress.org installs who follow instructions and install Jetpack are successful when it comes to having operational stats. All support is provided at the links I posted.
Bloggers,
If you have a wordpress.ORG install and are experiencing trouble with your stats please take note of these:
Having trouble getting off the ground with Jetpack? We’re here to help. Here are some common issues and solutions. http://jetpack.me/support/
... Didn’t see what you need? Still having problems? Contact Support. http://en.support.wordpress.com/contact/?jetpack=needs-service
If you are a wordpress>COM free hosted blogger who is experiencing trouble with your stats please contact Staff directly for assistance. >
http://en.support.wordpress.com/contact/
This is ridiculous. While it might be some consolation for a few that there is some success with starting all over and installing jetpack, upgrades, deleting and recreating new wordpress accounts and a new API, deactivating and reactivating all plugins, uninstalling and reinstalling WordPress Stats, etc., etc., I would be much more satisfied with WordPress publishing some news about what the hell is going on.
According to their 'official' statements I have found after much searching, their 'denial of service' attack is over and all is hunky dory. Well, no it is not. Stats have stopped working period for a large percentage of bloggers. I can access my dashboard about 50% of the time and can post new material about 10% of the time.
And is there a single mention of this when one logs onto their wordpress account? NO. NOTHING. NADA. ZERO.
Since there is zero information regarding the cause or mention of expected resolution, we are left to 'guess' whether we should undertake time consuming and pain in the ass alterations to something that worked perfectly fine a week ago. It is more than ironic, and less than basic common sense, that WordPress cannot use a blog to provide current information about the most serious technical issue they have ever had....even if the have to resort to using Blogger to do so.
That said the volunteers who ARE providing some work arounds are to be given our gratitude.
Bloggers,
We Volunteers answering question on this forum cannot help you with your issues. If you have a wordpress.ORG install and are experiencing trouble with your stats please take note of these:
Having trouble getting off the ground with Jetpack? We’re here to help. Here are some common issues and solutions. http://jetpack.me/support/
... Didn’t see what you need? Still having problems? Contact Support. http://en.support.wordpress.com/contact/?jetpack=needs-service
If you are a wordpress>COM free hosted blogger who is experiencing trouble with your stats please contact Staff directly for assistance. >
http://en.support.wordpress.com/contact/
And what about us who have self-hosted sites with the starts automagically not working at all?
This topic has been closed to new replies.
raincoaster
givesuccess
tojasonharris
stefangossner
bushnellgardens
jtb917
fredjoiners
nalncinfo
tcyr