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Stats Plugin Stopped Working: API Problem

  1. The answer to your question is found at the links I posted.

    Having trouble getting off the ground with Jetpack? We’re here to help. Here are some common issues and solutions. http://jetpack.me/support/

    ... Didn’t see what you need? Still having problems? Contact Support. http://en.support.wordpress.com/contact/?jetpack=needs-service

  2. "It's my understanding that those who are running the latest version of wordpress.org on their wordpress.org installs who follow instructions and install Jetpack are successful when it comes to having operational stats."

    1,000% wrong! I am running the latest version of wp.org and did everything by the instructions and the result was no stats (just a nice blank white page where the stats should be), the disappearance of my right 2 columns on my blog template and the disabling of my WYSIWYG editor. Jetpack is still not ready for prime time and I still have no stats.

  3. Is your theme compatible with the latest version of WordPress? The disappearing sidebars sound like a theme incompatibility issue.

  4. @jtb917
    I hope you understand that the JetPack site and this site are completely separate and that we Volunteers cannot help you here at all. Have you used the links provided and reported your problems to those who can help you?

    Having trouble getting off the ground with Jetpack? We’re here to help. Here are some common issues and solutions. http://jetpack.me/support/

    ... Didn’t see what you need? Still having problems? Contact Support. http://en.support.wordpress.com/contact/?jetpack=needs-service

  5. timethief, yeah, yeah... whatever. Jetpack has sucked from inception. They told me to install the latest update, and I did on five sites I run. Now stats do not work on any of them. Emailing support is useless.

    I'm going to nuke Jetpack and go back to Google analytics.

  6. @danturkette
    5 sites! I'm so sorry this happened to you.

  7. But I don't have that Jetpack thing in my hosted sites nor I intend to. I have four blogs, two in wordpress.com and two self-hosted. Stats are working in three of them (two in wordpress.com and one self-hosted) but not working in the other. The thing keeps telling me that "Your WordPress.com account, tcyr is not authorized to view the stats of this blog. " and that's all. I just don't know why this happened suddenly. It's a shame 'cause I heavily rely on site stats for some tasks. When I installed this software, I trusted that it was production-ready, but I see it ISN'T! And it's not the side I can control (the code installed in my site which I could modify and fix myself) but something I can't control at all.

    And don't tell me the solution is to install that jetpack thing I didn't know about until now, 'cause my other blogs work without jetpack.

  8. According to Jetpack, I have no stats for today at all. It stopped working with yesterday's crash. I've tried going back to the stas plugin and am still getting "Your WordPress.com account, dougchap is not authorized to view the stats of this blog. "

    Any other ideas?

  9. I'd like to address some of your concerns from this thread. If you were seeing errors that said something like "Your WordPress.com account, username is not authorized to view the stats of this blog.” or “You are not a member of this site.” that problem is being caused by a permissions error. The stats are still working, but your account needs to be sorted out. If you contact support, we can fix it manually for each of your sites, but we are also working to find a better global fix for this problem.

    The "invalid_signature: The timestamp is too old." error is a different problem where your web server's clock is not set correctly. See http://wordpress.org/support/topic/jetpack-problem-invalid_signature-the-timestamp-is-too-old#post-2010749

    Please start a new thread for any other troubles.

    We want you to be happy. WordPress.com experiences very little down time overall and I understand when you temporarily lose access to your stats, it's frustrating! I see that you guys really love your stats. :-)

    Next, I'm working through all the replies in this ticket. I will make sure if you listed a URL that it gets checked. I will try contacting you via your account if I have questions. And if you see this thread and still need help, please send the error message you are seeing directly to http://en.support.wordpress.com/contact/ and we will take care of it!

  10. All righty. I've checked every site I could find inside this thread (~120 of them) and made sure the permissions are correct (only had to update about 16 of them). If you're still having trouble, then it could be related to something else and you should please contact us at http://en.support.wordpress.com/contact/

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