I'm fully aware that there are always Staff working behind the scenes and that some support Staff occasionally are visible when it comes to addressing peer forums support "modlook" threads.
However, on weekends, especially on long weekends and on meetups days and on travel days to and from meetups,there is very little Staff visibility on the peer support forums.
That's when we experience that from time to time support links not only in the Support here http://en.support.wordpress.com, but also the Gravatar contact link, the Jetpack support link and the Akismet support links are disabled from time to time. This means that bloggers trying to use those links are experiencing a crazymaking loopback to the peer support forums and that it turn quite naturally creates a negative opinion with regard to the timeliness of WordPress.com support.
Will Staff please consider implementing an different approach for situations like the ones I described above (weekends, meetups, travel days to and from meetups)?
1. Perhaps when Staff disable support links could choose to loop them right in the Staff answers forum and not to the peer support forums.
2. Perhaps some North American Staff be scheduled to work on weekends so they can address the support requests I referred to above as well as the pages of accumulated threads modlook threads as one would expect on an IT site.
The blog I need help with is onecoolsitebloggingtips.com.