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Support Form is NOT Working, Nor Able To Get Answers

  1. jewelspleiadianufoblog
    Member

    Your support form is NOT working, nor does it show so that a person can contact you with issues. Please help. The site seems to run me around in circles, with no option to contact, when it brings you to the contact page for a form, there is no form to be found. I started out trying to research where I could find out why my blogroll is not showing up on my wordpress.com site. So when no answers could be found, nor anything that helped me I did decide to try to contact support to no avail. I did this for nearly 2 hours and still nothing. Did WordPress decide to do away with a contact form????????????????????? If so then what does a person do to get some help now ?? The support site shows a bunch of links for various issues all in written form but there are no live support people to assist a person with their blog, it is very unsettling so I am writing here in hopes that somebody will respond. If there is a support form, it did NOT show though it said on the page that you could contact through a form, when you click on that link there is NO form to be found, it keeps re routing you to the same exact page .. very strange.. I'm wondering why my blog followers are not showing on my site, this is how this all started. When I did review a help page about this, it was vague and also unhelpful for there is not certain things present on my settings page that could actually correlate with their support post on the issue.

    The blog I need help with is jewelspleiadianufoblog.wordpress.com.

  2. macmanx
    Staff

    Please check the notice at the top of the form. Due to a backlog, we have had to temporarily close the form to users without paid upgrades.

    What is the URL of the blog you're having trouble with?

  3. jewelspleiadianufoblog
    Member

    Hi there, thank you for your response, the blog is http://jewelspleiadianufoblog.wordpress.com/

  4. macmanx
    Staff

    At http://wordpress.com/my-stats/ take a look near the bottom-left. You'll find a list of your followers there.

  5. jewelspleiadianufoblog
    Member

    HI there, yes I do know that it is on that page but I thought that the followers showed on your actual webpage too, or is that not the case with wordpress. Over at blogger my followers are visible to the public, does wordpress not have that? thanks for your help ahead of time.

  6. timethief
    Member

    Over at blogger my followers are visible to the public, does wordpress not have that?

    No we don't have that here.

  7. jewelspleiadianufoblog
    Member

    ok thank you

  8. timethief
    Member

    You're welcome.

  9. jewels2012ascend
    Member

    All my posts, all my stats, EVERYTHING is missing from my blog.. EVERYTHING.. is there a glitch!! I need to have all posts restored... There is NO support form, at least for folks that are not upgraded yet you should notify them that all their information was going to be lost.... Can somebody please help me Jewels Pleiadian UFO Blog

  10. timethief
    Member

    @jewels2012ascend
    You did not post an active link starting with http:// to the blog in question, and it's not linked to your username. Is this the blog you mean or not?
    http://jewelspleiadianufoblog.wordpress.com/

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Also note that since the support form has been closed there is an increased Staff presence here on these peer support forums. It's common to wait for 24 hours on other blogging support forums to get an answer. On these peer support foums initail response takes place within minutes. It's only a matter of hours before threads with issues Volunteers cannot deal with are in Staff hands.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  11. macmanx
    Staff

    http://jewels2012ascend.wordpress.com/ has never had content.

    The only thing that ever happened to that blog was its initial registration in February of 2008, then nothing.

  12. timethief
    Member

    I believe this may be the blog referred to > http://jewelspleiadianufoblog.wordpress.com/

  13. macmanx
    Staff

    That's the one jewelspleiadianufoblog is referring to, it's fine.

    The only blog on jewels2012ascend's account it http://jewels2012ascend.wordpress.com/

    However, there must be some confusion here, since nothing was ever done with http://jewels2012ascend.wordpress.com/

  14. jewels2012ascend
    Member

    YES that is the blog !!! you can google it, you can find it through google.. But when I login as Admin, All Settings, All Posts, ALL my Followers ARE LOST !!!! All my theme, it says now I only have a couple posts, i just posted something and my theme is GONE!!!!! Every stinken think GONE!!! My followers too... My Pages... My Categories.... All Previous Posts.... MY SITE IS NOT FINE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Come login with me and SEE for yourself... EVERYTHING including my stats are gone... I am hoping you understand I am speaking from inside my blog as admin.. Also see for yourself.. I just posted a post, and my theme is gone.. I cannot find it on google now and yet I just posted it.. All my new posts are with a white screen theme, with NO followers getting my posts.. Its like you wiped out everything.. You kept my old settings somewhere else or you kept my old posts elsewhere because they are no longer connected to my Admin, nor to my site as it is NOW.. This is NOT resolved and just because you can Google it to find it and see it as it use to be does NOT mean I can, and it does not mean that inside my settings, everything hasnt been wiped out, all my future posts are in the new white theme blah crap, without my followers getting my new posts, without my old settings and without my old posts. It even wiped out my connection to Yahoo to have them posted over there, when I say everything is gone, I mean everything... So NOTHING IS FINE.. Folks work hard to do what they do,,,, My posts are very personal and I do have followers, BUT NOT no more.. Yes I am ticked.. How can anyone wish to upgrade when folks just lose your things like that.. All my stats are gone.. Anyway, I guess I keep saying Gone because it is GONE..

    Here is the new post I just created.. You cannot see it with my old theme, or my old settings.. Why? because you wiped all of my previous settings out now..

    HERE IS THE NEW POST: http://jewels2012ascend.wordpress.com/wp-admin/post.php?post=4&action=edit&message=6&postpost=v2

  15. jewels2012ascend
    Member

    You can clearly see by my new post what I am talking about, then go look at the old post such as this and see the difference...> http://jewelspleiadianufoblog.wordpress.com/2012/04/24/april-24-2012-video-of-amazing-ufo-event-outside-iss-compelling-footage-lots-of-ufos-to-be-seen/

    Well and now I am stating that wordpress lost my followers too along with all settings, theme and pages, posts, and stats etc

  16. jewels2012ascend
    Member

    even my avatar is gone... I spent HOURS fixing my site with widgets and all I have there

  17. jewels2012ascend
    Member

    To Timetheif, your link goes to my correct blog settings.. And to Macman your link goes to the Corrupted and Changed settings........................... Timethief had the correct look of my blog as its been and YES I DID PLENTY TO my blog right from the second I opened it up..... spent hours............................. on it from the very day I got one

  18. timethief
    Member

    Are you the only user with Admin status on the blog?
    Is your WordPress.com username and password log-in information available to anyone else?
    Is your email account with your original email blog verification link in it available to anyone else?

  19. jewels2012ascend
    Member

    To Mac Man...I DONT Lie.. I work VERY Hard... Lo and behold my over 300 posts on your site and 10, 262 Visitors with counter and posts from this page.. But these settings and all my pages are NOW GONE from your site messing up all configuration and losing everything I worked hard to get including my followers.

    Behold

    http://jewelspleiadianufoblog.wordpress.com/2012/04/24/april-24-2012-video-of-amazing-ufo-event-outside-iss-compelling-footage-lots-of-ufos-to-be-seen/

  20. auxclass
    Member

    @jewels2012ascend - are you sure you are in the right forum? Is your blog really over at Blogger? There is a blog over at Blogger with the same name.

    http://jewels2012ascend.blogspot.com/

  21. jewels2012ascend
    Member

    Macman please observe before you state something... No offense but you are not investigating anything.. You did not even listen to me, so how would you get to the bottom of something... I am not a LAX person I write daily, I've had over 10000 souls come to wordpress in a short time... I have over 300 posts and 12 followers that are all gone missing in action... sorry but NOTHING Is fine... Please understand you did not click on Timethiefs link of my originally set up blog and since Feb I have blogging DAILY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  22. jewels2012ascend
    Member

    I just lost another new follower alextauber1 who tried to follow me 2 hours ago..

    Kotev a scientific journalist is another one who has been following me from the beginning... Also an attorney and other writers have been following me and they have been wiped off my blog follower list.. Can't someone over there restore what is mine, or all my settings that I had and posts OR Find someone that is expert in technical issues on WordPress... At least this makes or breaks whether a person like me will upgrade or not..

  23. jewels2012ascend
    Member

    To Auxclass.. Of course I have another blog.. Gosh.. Please READ the posts I just wrote.. Dont confuse this.. God... I mean you do know that people have MORE then one blog right !!!! I have a blogger blog too..

    Blogger Blog http://www.jewels2012ascend.blogspot.com

    AND

    http://jewelspleiadianufoblog.wordpress.com/

    READ ON BELOW.... To see the lightbulb

    I have also: Jewels Pleiadian UFO Blog HERE at WordPress:

    The Two Links Below Show MY Original Blog VERSUS the corrupted one that lost all my settings TODAY!!!

    Good original setting blog, fwith one link attached to show you how it is SUPPOSE TO look since Feb SEE: > http://jewelspleiadianufoblog.wordpress.com/2012/04/24/april-24-2012-video-of-amazing-ufo-event-outside-iss-compelling-footage-lots-of-ufos-to-be-seen/

    Corrupted Crappy Blog As Of Today With ALL LOST Settings, Followers, Posts and Lost Avatar as of Today April 26 2012 HERE > http://jewels2012ascend.wordpress.com/2012/04/26/april-26-2012-strange-sounds-in-the-sky-update-ohio-bath-england-netherlands-bremen-germany-videos/

  24. auxclass
    Member

    Keep yelling - you just made if off my help you ever list - I put up the link because there have been at least a dozen people that wanted help here that had no blog here but their blogs were on Blogger or other services and they were very happy to have the extra help.

    As to your "of course I have more than one blog" - most people I know have only one and are quite happy with it - some have a second one - we don't assume that you have a ton of blogs

  25. jewels2012ascend
    Member

    But you dont get it... If you read above you would see the difference between blogger.com and wordpress.com with totally different username... jewels2012ascend and jewelspleiadianufoblog

    So if you think that folks are NOT suppose to be upset after losing everything then your not compassionately thinking... Because frankly I was horrified today when I got on to my site... YES folks are humans and are feeling beings... Dont threaten me please!! What one calls yelling another calls passionate and YES I am passionate about my posts, my followers, my writings and my time!! Most people I know have at least 2 to 3 blogs, especially writers !!! I have only 2.... not as many as most writers but at this point I do not need more then 2

  26. jewels2012ascend
    Member

    I need to find a technical person please who can help with glitches in wordpress from the support team... Someone that can read what I'm saying and realize that folks dont make things up and we are not incompetent in expressing real issues that are taking place. It is very serious when all data is missing ...

  27. macmanx
    Staff

    You have two different blogs and two different accounts.

    http://jewels2012ascend.wordpress.com/ belongs to the username jewels2012ascend and has never had content in the past 4 years until you published that one post today.

    http://jewelspleiadianufoblog.wordpress.com/ belongs to the username jewelspleiadianufoblog and has plenty of content, followers, etc.

    Make sure that you are logged in under the correct account.

  28. jewelspleiadianufoblog
    Member

    I wrote this post on another forum to fill in more details, there was an issue but this explains it better. I wrote this on another forum for wordpress

    ts really weird because I now can see why another support person brought up my blogger account which is on a totally different site.

    Let me explain though what happened. Today I went to login to my Jewels Pleiadian UFO Blog and I logged in with my usual credentials, after login it asked me to change my password... It said there was an issue with WordPress and for safety reasons, so I did, but what is really weird is it somehow picked up my blogger account, it was NOT me that logged in with jewels2012ascend.... I logged in with jewelspleiadianufoblog... I know blogger has been doing a lot of changes and so has Google and Google seems to be merged with everything now, so could it possibly be a glitch with Google merging the wrong accounts or something like that? Why I say this is that when I did get in there everything was missing, well because it like made another account or something but yet it was my original wordpress login that I used.. Either that or it got hacked... I did not figure this all out until today when I could only access my archives on Google, I went there hoping to apologize to my followers thinking they would come to an old archived post to see why they were not getting any more updates, and I wrote a post telling them that my data was lost for all new posts and my site, including them as followers. But when I went back to my inbox I saw my blogger account name and thought why on earth is that there and it asked me to approve the comment from jewels2012ascend.. Thats when I put it together... that there was a strange issue with either a hacker or someone posing as me because the biggest telltale was that their account email was NOT mine.. It was Jewels2012Ascend at AOL.. I dont have an AOL account...

    so though I maybe wrong in some ways, I am correct that my credentials were like changed and an another account was created that I did not create.. That second link above that says jewels2012ascend at wordpress was not one that should have been jewelspleiadianufoblog wordpress link instead, because that was the original sign in that I did, something switched it, or merged with it, or hacked in or something but my personal typing fingers did not type in jewels2012ascend at all.. See in blogger I am always signed in, because I have Gmail and blogger accounts are always hooked up, so if I'm in my Gmail which is continuously I never have to sign into blogger ever... I dont sign in with that credential even myself because I have no need to.. When I come to wordpress every so many days or if i have not come over for 2 days or more they ask me to sign in and I do with my jewelspleiadianufoblog credentials.. Whats weird is it took my user name and password that I normally use but asked me to change the password because of an known issue with security at wordpress ... so I did follow the directions. But while in there and seeing I had no data I sent a test post out and that it came back as jewels2012ascend instead of my real user name.. confusing I know.. sorry about that... So I now logged in again and my jewelspleiadianufoblog is now in my control again..

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