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Support is horrendously bad

  1. Hi Everyone,

    I have been fighting with support for 4 days. Let me tell you the story.
    I registered for a wordpress.com blog at mennnieitconsulting.wordpress.com. However I misspelled my blog address. I didn't notice this until I purchased a domain from wordpress, and paid for a premium account.

    So to help fix my mistake I cancelled my premium subscription and cancelled the domain name. I then recreated the blog and paid for a new subscription for it. This time using the correct spelling of two n's in the first word of the blog address, so corrected it was: mennieitconsulting.wordpress.com. I registered a domain using this same blog for the correct spelling at: mennieitconsulting.com.

    Everything was fine until the next day I received an email saying my domain had been cancelled. I thought great I have confirmation that my mennnieitconsulting.com domain was cancelled.

    I find later that same day that support had removed my mennieitconsulting.com domain from my account. I preceded to add it back to my account. When I did this the DNS does not update to NS1.wordpress.com and NS2.wordpress.com like it did when I first purchased it! I have been talking to support for three days, they seem oblivious to the issue at hand and are no help AT ALL!

    If someone sees this in support please fix my issue - I see no reason to have to wait for 4 days to get my domain DNS redirected to NS1.wordpress.com and NS2.wordpress.com, as it was done originally in less than 3 hours.

    The blog I need help with is mennieitconsulting.com.

  2. Click this link and you will locate the only 2 threads you have posted.
    http://en.support.wordpress.com/custom-design/custom-fonts/#advanced-mode The other one was replied to 1 hour ago.

  3. OH NO! I forgot to clear my browser and post the wrong link for you. I'm sorry. Here is the correct one http://en.forums.wordpress.com/profile/menniem

  4. I'll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond.

  5. Finally someone in support figure out what was going on. Glad that it works now. I guess I over reacted, I was just so used to calling a support line instead of using a website for it.

  6. That's great news. Best wishes for happy blogging. :)

  7. Actually Timethief is a volunteer, not staff.

  8. I was referring to my other post in staff support, raincoaster.

  9. I understood that but raincoaster didn't. Happy blogging. :)

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