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Tools - Export function not working

  1. secondchancetolive
    Member

    I have attempted to use the EXPORT tool on 4 separate occasions, however each time that I attempt to create and export file with "All content This will contain all of your posts, pages, comments, custom fields, terms, navigation menus and custom posts" the export does not complete. Instead, I am given the below messages. I would like to have an export file as a back up of Second Chance to Live? Please help! Thank you. Craig

    File not found

    Firefox can't find the file at https://secondchancetolive.wordpress.com/wp-admin/export.php?download=true&content=all&cat=0&post_author=0&post_start_date=0&post_end_date=0&post_status=0&page_author=0&page_start_date=0&page_end_date=0&page_status=0&submit=Download+Export+File.

    Check the file name for capitalization or other typing errors.
    Check to see if the file was moved, renamed or deleted.

    When I attempt to Try again I am given this message

    Goshdarnit!
    Something has gone wrong with our servers. It’s probably Matt’s fault.
    We’ve just been notified of the problem.
    Hopefully this should be fixed ASAP, so kindly reload in a minute and things should be back to normal.

    The blog I need help with is secondchancetolive.wordpress.com.

  2. timethief
    Member

    Hello Craig,
    If this is still outstanding please use the Help button on the top right hand corner of your Admin page and contact Staff for help.

  3. secondchancetolive
    Member

    Hi Timethief,
    I have submitted the below to support 2 times, once on the 11 Feb and then on 13 Feb, however no one at support has responded to my request to help. I do not know why staff at "support@wordpress.com" <support@wordpress.com> have not responded, nor do I know why no one else in the forums has responded to my plea for help -- except you Timethief. I have felt blown off in the forums in the past, and today's experience only reinforces that feeling.

    Here is the mail that I sent to support

    I have attempted to download an export file of my web log Second Chance to Live on 3 separate occasions during the past several weeks. Each time I attempt to down load the export file I am taken to a page that tells me Problem Loading Page with the following information under File not found as seen below. When I attempt to "Try Again" a page opens telling me, Gosh Darnit, probably something Matt did as I have listed below also.

    Could you please do me a favor and look into why I am having a difficult time downloading my export file? https://secondchancetolive.wordpress.com/wp-admin/export.php

    I would like to be able to download an export file of my web log Second Chance to Live http://secondchancetolive.wordpress.com/ with all of my content.
    All content This will contain all of your posts, pages, comments, custom fields, terms, navigation menus and custom posts.

    Thank you for your help. Have a great day and God bless both you and your family my friend.

    Craig

    File not found

    Firefox can't find the file at https://secondchancetolive.wordpress.com/wp-admin/export.php?download=true&content=all&cat=0&post_author=0&post_start_date=0&post_end_date=0&post_status=0&page_author=0&page_start_date=0&page_end_date=0&page_status=0&submit=Download+Export+File.

    Check the file name for capitalization or other typing errors.
    Check to see if the file was moved, renamed or deleted.

    When I attempt to Try again I am given this message

    Goshdarnit!
    Something has gone wrong with our servers. It’s probably Matt’s fault.
    We’ve just been notified of the problem.
    Hopefully this should be fixed ASAP, so kindly reload in a minute and things should be back to normal.

  4. secondchancetolive
    Member

    Hello Timethief,
    It has been over almost 10 days and I have yet to here anything from support concerning the above that I sent to them. You are the only individual here in the forums that has attempted to help.

    I have been with WordPress.com for over 5 years and I contribute to the WordPress community. I have 859 articles. I do not ask much from Support or from the forums for that matter.

    Nevertheless, when I do have a need I ask. I do not know why I am unable to get the help that I need? Do you know what is up and why I have not heard back from anyone in support or here in the forums?

    Please help me to understand why I am being ignored.

    Thank you for your help in this matter.

    Craig

  5. timethief
    Member

    @Craig
    I'm so sorry this has happened to you. I have flagged this thread for Staff attention.

  6. macmanx
    Happiness Engineer

    Sorry for the trouble, we're looking into this now.

  7. secondchancetolive
    Member

    Hi Timethief,
    Thank you. I appreciate your empathy. I hope once this matter is resolved that when I ask for help in the future, I will not be blown off again Timethief.

    Thank you Macmanx. If you would, please let me know what you find. Thank you Sir.

    Have a pleasant and rewarding day.

    Craig

  8. designsimply
    Staff

    There's a problem with exporting in your blog that isn't happening for other blogs and I am working to figure out why. Apologies for the delay before!

  9. justjennifer
    Member

    @designsimply-another case involving long running site?

  10. sensuouscurmudgeon
    Member

    I make a backup export every month, and I had the same problem exporting my blog's contents at the end of January. Staff told me: "The number of your posts are very high so the export function may be timing out. I suggest you to export the contents in parts, separating the posts by date"

    So that's what I've been doing. It's a clumsy workaround, but that's the deal.

  11. designsimply
    Staff

    @justjennifer, thanks, I did check the other site and it doesn't have the same problem that secondchancetolive had. Also, sorry I didn't post back before, but the troubles that were affecting secondchancetolive's blog were fixed soon after my reply above.

    @sensuouscurmudgeon, that can happen too, a very very large number of posts can cause exports to timeout. However, that was not the problem for either of the other blogs mentioned in this thread.

  12. hardcorezennet
    Member

    I am also getting a File Not Found error exporting from my WP.com blog.

    I have a large blog that I'm trying to convert from Blogger to WP.org. The WP.org importer stalls and never finishes importing all of the comment. One work-around I've read about is to import from Blogger to WP.com, then export from WP.com and import in WP.org.

    However, when I try exporting from my WP.com account, I get a File Not Found error. How can this be fixed?

  13. chaneldafina
    Member

    I am having the same issue as well. A support tech from my host stated: "This issue is not related to the server's functionality rather it is related to a script that is not performing as intended that was developed by someone other than us. The issue appears to have happened to other users on the newest version of wordpress."

    Is this true? And if so, is anyone from this site providing help to those that are NOT using wordpress.com? I have my own site and I am using the WordPress software, but I am not using it through WordPress.com.

  14. secondchancetolive
    Member

    So how are they going to fix it or is the buck going to be passed?

  15. timethief
    Member

    Hi there,
    I have flagged this thread for Staff attention. Please be patient while waiting for their help.

  16. macmanx
    Happiness Engineer

    kreatively, your blog is a self-hosted WordPress.org blog, which we really can't help with.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities.

    WordPress.org has complete support and documentation sites for self-hosted/installed versions of WordPress via their Codex and Support Forums.

    secondchancetolive, you have a few too many items for our exporter to handle in full. By try exporting only specific date ranges.

  17. secondchancetolive
    Member

    I have a follow up question. Why does WordPress.com only allow so much to be exported at a time?

    Why does WordPress.com not increase this amount to allow large blogs like mine to allow me to create a complete export file -- without having to dissect Posts, Pages, Feedbacks, comments, ect. and then laboriously and manually export small portions of those Posts, Pages, Feedbacks and other sections of my blog a little at at a time? The process is extremely time consuming and laborious when having to export, import all the pieces of the puzzle and then put all the pieces of the puzzle back together again.

    Why not increase the capacity of the export file to accommodate large web logs like mine on WordPress.com so that we can create complete export files???

    Thank you for helping me to understand macmanx.

    Have a great day.

    Craig

  18. macmanx
    Happiness Engineer

    I have a follow up question. Why does WordPress.com only allow so much to be exported at a time?

    It's essentially a safety net as exporting is a large process. After all, you wouldn't want someone with several thousand posts bringing down all of WordPress.com just to do an export.

    At this time, we have no plans to increase the limit.

  19. secondchancetolive
    Member

    Thank you for helping me to understand, however increasing the limit would be very helpful macmanx? Please consider increasing the limit. Thank you.

  20. motre
    Member

    Since the exports are in an XML format, it should be simple to merge separate partial exports. The problem I see, though, is that the design makes it awkward to do "by month" exports on a regular basis. To do "by month", one is forced to break it up into posts, pages, and feedback as well. If there was an option to do "by month" with "all content" as well, I believe that could help. Then one only needs to export last month one final time after the month ends, then export this month alone on a regular basis. Even nicer would be specific buttons for that strategy (e.g. one for "export last month" that goes away after a successful export ... and one for "export this month").

    Being a programmer, I do think about things from that perspective as well as user experience perspective.

  21. secondchancetolive
    Member

    To do the export in this fashion is a major time consuming venture and the export function did not work properly for a friend of mine who tried 4 different times on small amounts and the process failed. Could not use the export feature with out doing it manually which was another major under taking and time consuming. Although Manmanx above stated that WordPress.com has no plans on increasing the size, it seems as though in their wizardry a process could be created that would not shut or bring down WordPress by exporting large blog, as manmanx said doing so would potentially do to WordPress montre.

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