Need help? Check out our Support site, then


Transfering WordPress.com blog subscriber information

  1. I need to transfer the email subscriber data from a WordPress.com blog to a self-hosted WordPress blog. The blog is at popspoken.wordpress.com and uses the domain name popspoken.com. We're transferring the popspoken.com domain name to the registrar of our new host, where the new site currently sits at queen.asmallorange.com/~popspoke. JetPack is already installed and the email subscription feature enabled.

    Thank you.

    The blog I need help with is popspoken.com.

  2. Flagged for the staff to help

  3. Hi there,

    I highly recommend waiting until your domain popspoken.com is set up and working with your new Jetpack-enabled site, before we move your subscribers over. That way, we can be sure that nothing happens to your subscribers as you get everything set up there.

    Can you let me know once you have the domain up and running on the new site? Then, I can transfer your subscribers over for you. Please let me know if you have any questions about that. :)

  4. Hi,

    The domain has been transferred over now. Please transfer the subscribers over now.

    Thanks.

  5. Hi there,

    It looks like there is an issue with the Jetpack connection to your site at popspoken.com. Can you please try disconnecting Jetpack from your WordPress.com account and then reconnecting it? This should resolve the issue, and then I can transfer your subscribers over.

    Please let me know if you have any questions!

  6. I've disabled and re-enabled thee Jetpack plugin and reactivated the connection. It seems that most Jetpack functionality fails if the domain of a WordPress site changes (though the Jetpack plugin's admin page appears to be normal). Should I file a bug report for this issue?

  7. Hi there,

    I checked, and your Jetpack connection is working now. I went ahead and moved your subscribers to popspoken.com.

    Your email followers will continue to receive email updates, and your WordPress.com followers will continue to see your new posts in the Reader. If your WordPress.com followers would like to receive email updates, as well, they can subscribe via email on your new blog.

    If you're having trouble with Jetpack functionality, you may need to fix your W3 Total Cache settings:

    http://www.troypoint.com/wptouch-and-w3-total-cache-how-to-fix/

    Some plugins have known issues with certain Jetpack features, and you can learn more about that here: http://jetpack.me/troubleshooting/known-issues/

    If you continue to have trouble, you can also contact our Jetpack support team directly here: http://jetpack.me/contact-support/

    Please let me know if you have any questions about that! :)

  8. Hi,

    The number of subscriber on the new site appears to be 90, which is rather smaller than the subscribers we had originally on popspoken.wordpress.com. I understand that some subscribers cannot be transferred, but the discrepancy still seems a little too large.

  9. Hi there,

    We transferred all of your WordPress.com and email subscribers from popspoken.wordpress.com. The remaining followers counted on that blog are social media followers who receive your blog updates via Publicize.

    We can't transfer those social media followers for you, but you can set up Publicize in Jetpack if you'd like those followers to continue receiving updates: http://jetpack.me/support/publicize/

    Please let me know if you have any questions about that!

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags

No tags yet.