They said they viewed my A records and there are several A records associated with my domain (which may be causing an issue) but none that are pointing to the correct location. They sent me a screenshot, so I too am able to see that they are all pointing to a different IP address. I need both the CNAME and the A Record to point to the following values:
CNAME www http://www.squarepace6.com
A @ 220.127.116.11
The Squarespace support team suggested I direct you to the following site so that you can run a search on my domain and see the settings that are not registering:
Thanks so much for your help!