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Trying to upgrade domain registration

  1. I'm trying to renew my domain, but it won't let me upgrade.

    The blog I need help with is goinswriter.com.

  2. Here's the screen I'm seeing: http://d.pr/i/pmkJ

  3. You can still renew the domain for the normal rate, but you'll need to be logged in as the user who purchased/owns the domain.

    I can't specifically say who it is on the forums, but it is another user on the blog, and he looks remarkably like you.

    You do have about a week to renew it before anything crazy happens, so hurry, but don't panic. :)

  4. D'oh. I see that now. Okay, so if I want to eventually transfer this to another registrar, should I renew now and transfer later? I was actually so frustrated I was in the middle of transferring. How do you recommend I proceed?

  5. Yes, expired domains can't be transferred, so you should definitely renew it now and then transfer later. After renewal, you can transfer the domain following this guide: http://en.support.wordpress.com/domains/transfer-domain-registration/

  6. I got error message 1001 when I tried to renew. Help?

  7. Hm, that error code should not be happening for this situation, how exciting! :)

    Was there anything written after the code?

  8. : Domain is not registered

  9. Ok, I was quite wrong earlier, and I do apologize about that.

    It turns out that you do get a decently sized window to transfer your domain after expiration, hence the error message (as it's being transferred), so I have refunded the renewal that you paid.

    At this point, it looks like you can safely continue the transfer process without issue. If you do run into any problems, please let me know what's giving you trouble.

  10. I'd like my blog up sooner than later. If I can cancel the transfer (which I'm having trouble seeing where I do that in the domain admin) and get my blog back up today, I'd prefer to do that.

  11. http://goinswriter.com/ appears to be working just fine, is it not loading for you?

    As for transferring the domain, you can do that via this guide: http://en.support.wordpress.com/domains/transfer-domain-registration/

    You need to access the WordPress.com blog's Dashboard http://goinswriter.wordpress.com/wp-admin/ as goinswriter to access the controls.

    I assume the domain will be pointed to the same self-hosted destination. If so, nothing should be going offline during the transfer process.

  12. That's the old version of the site. It's still not pointing at my host for some reason. When I try to redirect the name servers in the admin, it won't let me because it's not "active."

    I can't cancel the transfer (as I mentioned before the "pending" part that they say is clickable is not) and can't get my self-hosted blog back up. Please help.

  13. Here's what I see at http://goinswriter.com/ : http://d.pr/i/i5IT/5Vojzjw9

    Is that what folks should be seeing? If so, please try clearing your browser's cache and cookies:
    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    If that doesn't work, try clearing your local DNS cache:
    http://www.opendns.com/support/article/68

    As for the transfer, allowing it to complete is really the best way to go from this point. Were you able to send the authorization code to yourself before this happened? If so, I recommend contacting the receiving registrar to find out how the transfer is going, as it's in there hands at that point.

  14. Yes, that's what it's supposed to look like. So what changed?

    Also, I just tried to renew again, because I wasn't sure what to do. Can you help me with that? I'm still getting the same error message.

    So if the site is up and I can go ahead and complete the transfer, I'd just like to continue with that.

    Thank you for your help. I'm clearing my cache now.

  15. Yes, that's what it's supposed to look like. So what changed?

    Nothing changed, it still looks like that, for me at least. :)

    Did you change the domains name server recently?

    When a domain is registered or altered, there is a process called propagation, where information about the domain name is passed to internet service providers all over the world. This process can take up to 72 hours (though usually much less). During that time, you may also receive a warning message in your browser about "redirect errors". Unfortunately, we have no control over this as it all depends on how often your internet service provider updates their records. Please rest assured that everything is proceeding normally with your domain.

    If you still have trouble viewing the site after 72 hours has passed, please try clearing your browser's cache and cookies:
    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    If that doesn't work, try clearing your local DNS cache:
    http://www.opendns.com/support/article/68

    Also, I just tried to renew again, because I wasn't sure what to do. Can you help me with that? I'm still getting the same error message.

    You won't be able to renew because the domain is being transferred. I have issued another refund. Allowing the transfer to complete it the only option at this point.

  16. Regarding "what changed?", why wasn't this site showing up like this earlier today? What changed between this morning and now?

  17. When I received the update for the transfer, they give me instructions on canceling, but when I follow them, I'm unable to cancel. On the domain admin side, it says "transfer pending." Is there no way to halt the transfer?

  18. Regarding "what changed?", why wasn't this site showing up like this earlier today? What changed between this morning and now?

    That's the thing with propagation, it can fluctuation. Most ISPs have multiple DNS caches that refresh at different rates. Which DNS cache they route you through essentially is what dictates which site you see. If you're routed through a DNS cache they haven't refreshed yet, you'll suddenly see the old site.

    On the domain admin side, it says "transfer pending." Is there no way to halt the transfer?

    The transfer will expire after a set amount of time. Why do they want you to cancel the transfer? I thought you wanted to transfer the domain.

  19. I just want my site back to normal. It reverted because my domain expired, not because of DNS... right? So why the switch back? I'm confused.

  20. No, the site is still directed to what I see at http://d.pr/i/i5IT/5Vojzjw9

    Have you tried clearing your browser's cache http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies and your DNS cache http://www.opendns.com/support/article/68 ?

  21. I'm not sure we're understanding each other. That's not what the site looked like this morning, and since nothing has changed with the nameservers, I'm inclined to believe what I'm seeing (even after clearing my cache in all the ways you suggested) is what others are seeing.

    To recap: I let my domain expire yesterday, and the site reverted this morning to what it looked like two years ago (pulling content from goinswriter.wordpress.com, I believe). I'm not sure why it's still showing goinswriter.com, but nothing changed between yesterday and today except the domain registration expiration.

    When I couldn't get WP to respond and saw I could access the domain admin, I decided to try transferring it to another registrar to try to regain access of the domain (since I couldn't change anything and couldn't figure out how to renew).

    That's when you messaged me, telling me how I could renew thru another username, which I tried doing and got that error message (which I'm still not sure why).

    So here I am: still trying to get my blog back up (the self-hosted version, not the one currently pointing to the WordPress.com host, where I originally hosted the blog for a year or two). Apparently, the domain is in the process of transferring registrars, but I still can't get my blog back online, which concerns me.

    I received an email from WordPress.com support saying I could cancel the transfer, but when I tried to do that, I couldn't click the link they said I could.

    If I could just renew thru WordPress.com and get my blog back up ASAP, I'd transfer the domain later. Is that possible? If not, I suppose I can wait till the transfer finishes, but I'm still unsure of what's going on with WordPress.com and why I can't renew.

    I hope that clears everything up. Thanks for your patience. Sorry for the details response, but hopefully that helps explain where I'm coming from. Maybe I'm missing something or misunderstanding something; do you know something I don't?

  22. Oops. I replied thru my wife's WP.com avatar. Don't worry though; it's me. Promise. :)

  23. I'm sorry, all I can really say is that this is what I see http://d.pr/i/JvRN/4JbPTGAV and the name servers are still pointed to your hosting provider. I can't say why it isn't working for you, but I'm pretty sure everyone else can see the site correctly too. There's no reason for it to have "reverted," things like that don't happen until about a week after expiration.

    I apologize for the confusion on the renewal, but after chatting with our domains team earlier, the only solution is to allow the transfer to complete. Expired domain can be transferred, but domains which are in-transfer cannot be renewed. This is why allowing the transfer to complete is the only option, and canceling the transfer is not an option.

    If you're concerned with the speed of the transfer, I recommend contacting the receiving registrar. Essentially, the ball is in their court to complete the transfer.

  24. Thanks. So it was just coincidence that people stopped seeing my blog this morning — the same day my domain expired? What was that about?

  25. That I'm not sure about, it's definitely still pointing in the right direction. How many other people?

  26. A lot. Are you sure you're not the one caching?

    Also, how can I ask WordPress to release the domain as soon as possible?

  27. That's odd, I cleared my caches yesterday and was still seeing the desired blog. I cleared them again now and it's directing to the WordPress.com blog.

    The domain has expired, so you there aren't many options.

    Since you initially wanted to transfer it, I recommend contacting your receiving registrar to see how the transfer is going. If it's going to complete soon, I recommend sticking with that.

    We should be able to cancel the transfer on this end, but as the domain is expired, that action will more than likely result in the loss of the domain. I'm willing to try it if you are, but I still recommend sticking with the transfer if the receiving registrar confirms that it's almost complete.

    I also may be able to force the name server change. Since that has no effect on the transfer, would you let me know wat they should be and I'll try to change them for you?

  28. Hi there. That is weird. Thanks for checking that.

    Let's continue with the transfer (per your recommendation, which I appreciate).

    If you could force the name server change, that'd be great. Thanks!

  29. I tried doing this myself and it didn't work. Can you help?

  30. What should the name servers be set to?

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