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1. lraine0
   Member
   Jul 23, 2012, 1:51 PM

   I have purchased and have been charged for the registration and private registration for the domain name pennylorraine.com through WordPress. The $26 fee has been deducted from my account twice as the domain name had not shown up in my account the first time, so i went through the process again. The domain name is still not showing up and i cant seem to see evidence that the domain name has successfully been purchased other than receiving two payment receipts in my email.
   When I go into the Dashboard I dont have the option of selecting pennylorraine.com as my primary domain.
   Am I doing something wrong?
   I would also like to cancel the second charge for purchasing the domain pennylorraine.com. (resulting in the blog pennylorrainedotcom1.wordpress.com)It seems odd that I have been charged twice to purchase the same domain name?

   Your assistance would be very much appreciated!

   The blog I need help with is pennylorrainedotcom.wordpress.com.

2. auxclass
   Member
   Jul 23, 2012, 2:33 PM

   Did you also map the domain name?

3. auxclass
   Member
   Jul 23, 2012, 2:36 PM

   It looks like the domain name registration has failed - that happens from time to time - I have flagged this for staff attention to help you - relax on the cost - the staff have a real good record of making sure you don't pay for something you did not get -

4. lraine0
   Member
   Jul 23, 2012, 2:44 PM

   Great, thanks for your prompt response.

   I shall look forward to hearing from you guys and having the problem resolved.

5. macmanx
   Happiness Engineer
   Jul 23, 2012, 7:03 PM

   I have refunded both charges.

   Please feel free to try again by adding the domain via Store -> Domains in your blog's Dashboard.

6. lraine0
   Member
   Jul 25, 2012, 1:39 AM

   Thanks very much.

   I have now managed to purchase and add the domain by going through the process again.

   Much appreciated.

7. macmanx
   Happiness Engineer
   Jul 25, 2012, 6:14 AM

   You're welcome!

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