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UK ISPs temporarily blocked

  1. shawnajroberts
    Staff

    Overnight a handful of UK ISPs were blocked from accessing portions of WordPress.com. Users who were affected by the block would have seen a message that included

    The system returned: (110) Connection timed out

    The remote host or network may be down. Please try the request again.

    This should be corrected now. If you were affected, please clear your cache:

    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    If you're still seeing this error, please contact us here:

    http://en.support.wordpress.com/contact/

  2. shawnajroberts
    Staff

    We're still getting reports of users not being able to access their sites. We're investigating this issue currently.

    Thank you for your patience.

  3. shawnajroberts
    Staff

    Hi there!

    Thanks to everyone for working with us to identify and resolve this issue.

    We have some automated security measures in place that prevent access from IP addresses that are seen as abusive or possibly harmful to WordPress.com. Sky, the ISP who was blocked, routes traffic to the USA (and possibly other countries) for many of their customers over a small number of IP addresses, so in this case, one bad actor on Sky's network caused multiple Sky customers to get blocked from accessing WordPress.com. We have identified the IP addresses in question and worked around this issue for now.

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