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Unable to export blog: HTTP 500 Internal Server Error

  1. The webpage at https://liviaspacedotcom.wordpress.com/wp-admin/export.php?download=true&content=all&cat=0&post_author=0&post_start_date=2014-07&post_end_date=2014-06&post_status=0&page_author=0&page_start_date=2014-07&page_end_date=2014-01&page_status=0&submit=Download+Export+File might be temporarily down or it may have moved permanently to a new web address.
    Error code: ERR_INVALID_RESPONSE

    both on Firefox and Chroome same error
    Adblock = disabled. rechecked.

    im guessing the size makes the timeout-error.

    if i can get a downloadlink send to me that would be great.
    as im guessing the filesize might be to big for email attachment

    The blog I need help with is liviaspace.com.

  2. I'll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  3. Hi there,

    It does look like the export is too big causing a timeout error. I'll export your blog and send the files to the address on file for your account!

  4. ok thanks.

  5. Not a problem! Please let me know if you need anything else.

  6. to what email is the file send?
    as L*E*@gmail.com has not received any email with dl-link/file

  7. shawnajroberts
    Staff

    Hi there!

    The file was sent to the email address on file for your account. You can check which email address that is by viewing your Account Settings:

    https://wordpress.com/settings/account/

    Let me know if I can help further!

  8. I am having the same issue at http://eyesforlies.wordpress.com Trying to export posts. Help.

  9. shawnajroberts
    Staff

    Hi @eyesforlies!

    Woah! 3,366 posts! Yeah, that's gonna be way too many for your browser to handle. I've started the export on our end and I'll email it to you as soon as it's finished.

    The email will go to the address on file for your account:

    https://wordpress.com/settings/account/

  10. Thank you.

  11. How long will it take do you think?

    :)

  12. my email shows all above posts but not seperate email from WordPress-Support with an file/attachement is received. and i did check the settings for correct email linked to wordpress. so can you resend it. ty

  13. shawnajroberts
    Staff

    Hi there!

    @liviaether - I'll resend the email from Jeremey. Can you make sure to check your spam folder and the 'Social' tab of your Gmail inbox?

    @eyesforlies - I sent you an email with the attachment last night. Let me know if you don't see it.

  14. I didn't get it. It's not in spam and I don't have tabs in gmail. Thanks.

  15. shawnajroberts
    Staff

    Hi @eyesforlies - Can you confirm that your email address is correct here:

    https://wordpress.com/settings/account/

    Once you do that, I'll resend the email for you.

  16. yes it is...

  17. shawnajroberts
    Staff

    Thanks for checking! I just sent you another email. Please let me know if you don't see it.

  18. Got it right away :) But not the file.

  19. shawnajroberts
    Staff

    Great! I just sent you a couple more emails. :)

  20. Thank you so much. Got it :)

  21. i have checked both spam folder and the social tab (beside main inbox) and none have any WP-Support/co emails thus also no file. so my request would be if it can be send to: [email redacted] my alternate email adres.

    thanks

  22. shawnajroberts
    Staff

    Hi @liviaether - Sorry about that! I think it's a conflict with Gmail receiving the large attachment. I'll send you an email with the download link itself, which worked for eyesforlies.

  23. Shawnajoberts, I am having the same issue, would you be so kind as to email me a download as well pretty please!
    thanks!

  24. shawnajroberts
    Staff

    Sure @bethct. Can you tell me what site you need an export of?

  25. sure, my blog is:
    http://noeatingwindows.wordpress.com/
    and it is my kids baby book, so I like to download it and save it periodically. With my old blog site I could save it as a PDF, can I do that on wordpress.com?

  26. shawnajroberts
    Staff

    @bethct - I just sent you an email.

  27. Hello.

    Me too - I also am having trouble with the export, and it is probably because of the size of the file (we have 4900+ posts). Can you fix it for me please?

    Our blog https://mindhacksblog.wordpress.com

    And I checked that the email held on WP is the correct one.

    Thanks!

  28. Hi there --- I've downloaded an XML file from mindhacksblog.wordpress.com and sent a download link to your administrative email address. Best of luck!

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