Need help? Check out our Support site, then


unable to login to the correct account

  1. My login email and password is going to a different account. My blog is a .com URL, but the username and pw is taking me to a .wordpress.com account. Please help.

    The blog I need help with is thestubbornprintdesigner.com.

  2. thistimethisspace
    Member

    It sounds like you have a domain mapping that expired. If you go here > Dashboard > Store > My Upgrades you can see if your domain mapping upgrade has expired.

  3. The registration for thestubbornprintdesigner.com. expired so long ago that it has reverted to the wild where anyone can buy it - you need to purchase it again if you want it - not renew it

    Sometimes the staff need to clear something in your account so you can purchase it through WordPress.COM - I will flag this for the staff to review your account

  4. That's correct, thestubbornprintdesigner.com expired. I worked with godaddy to update it to the new url joannlesley.com. All the content the same posts and content is available at the new url.

  5. Hi there,

    What would you like to do with your site? I've made it so that your original blog is now visible at http://joannlesley.wordpress.com/. If you'd like to point your new domain, joannlesley.com towards WordPress.com we can arrange that, or it appears that you already have a site up and running at GoDaddy.com.

    Let me know what you need from me and I'll see what I can do!

  6. Hello, thank you for the help! I no longer need http://joannlesley.wordpress.com/. That was only a test I used when I first joined the blogging world.

    I would like the new domain, joannlesley.com to point to WordPress.com so that I may continue to manage my blog posts through WordPress.

  7. Hi there,

    If you would like to point your domain towards WordPress.com to setup a new WordPress account here, you certainly can! You should note that this will mean that your current site at joannlesley.com will go down and you will need to start over again with designing a completely new site. If you are OK with doing so, then we have some help documents which will walk you through pointing your domain's nameservers towards us right here:

    http://en.support.wordpress.com/domains/map-existing-domain/

  8. No, that's not what I want to do. I would like to be able to access my joannlesley.com site through the wordpress login, like I used to. For some reason, now when I use the login name and password, it goes to joannlesley.wordpress.com. It's going to the wrong account.

  9. Hi there,

    I'm so sorry but since joannlesley.com isn't registered with us and also is not hosted here, there isn't much that I can see about it. It is a WordPress site, but it is a self-hosted WordPress.org site rather than a WordPress.com site.

    If GoDaddy.com assisted you with setting up your site at joannlesley.com, they might have made some configuration change which caused this redirection. I would suggest you contact them to see if there is anything they can do to assist you.

    As a final suggestion, I would also recommend making sure that you're trying to log in here:

    http://joannlesley.com/wp-admin

    Rather than from your old website!

  10. Thanks amightywp. I will give that a shot.

Topic Closed

This topic has been closed to new replies.

About this Topic