Need help? Check out our Support site, then


Unable to Purchase Guided Transfer to WordPress.org

  1. Urgent assistance needed! I am unable to purchase a guided transfer to WordPress.org.
    Please assist.

    http://www.metropolitant.com

    The blog I need help with is metropolitant.com.

  2. As you have a Premium Theme, Guided Transfer is not an option since the Premium Theme cannot be transferred.

    If you'le like me to, I can cancel your Premium Theme.

    If not, you'll need to install WordPress from http://wordpress.org/ on a hosting provider. We have some recommendations at http://get.wp.com/hosting/

    Once that's done, you can move your content following this guide: http://en.support.wordpress.com/moving-a-blog/#moving-to-wordpress-org

    To clear up any confusion, WordPress.com and WordPress.org are two different entities.
    http://support.wordpress.com/com-vs-org/

    WordPress.org has complete support and documentation sites for self-hosted/installed versions of WordPress at:
    http://wordpress.org/support/
    http://codex.wordpress.org/

    We do offer yearly and one-time premium support packages for self-hosted WordPress sites through our VIP program, available at http://vip.wordpress.com

  3. Just to clarify. My domain is less than 60 days. would I be able to transfer even if my premium theme is cancelled?

  4. You won't be able to transfer it, but you can direct it elsewhere at any time by just changing the name servers: http://en.support.wordpress.com/domains/change-name-servers/

  5. Thanks for the reply. I will wait for the 60 days to be over, remove my premium theme and do a guided transfer to WordPress.org.

    Is that a better choice?

  6. I wouldn't say it's better or worse, just a different option.

    If you want to move now, you can do the guided transfer now and we'll just change your name servers, then you can transfer the domain later.

    Or, if you want to wait the 60-days, that's just fine too.

  7. Hi Macmanx, I would like to do a paid/guided transfer to wordpress.org

    The option is still grey-ed out. Would be great if you can assist as the 60 days is up :)

  8. Hi there - the Guided Transfer service has been unavailable over the holiday period, but is once again available. You'll need to disable your premium theme in order to see the option.

    Just let me know if you have further questions.

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags

No tags yet.