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Unable to remove a user

  1. I am an Administrator and I am unable to remove one of the users, who is also an Administrator. This user is no longer with the organization and needs to be removed. Thanks for your help. -Brian Beavers, Habitat for Humanity of Matthews.
    Blog url: http://habimattboard.wordpress.com/

  2. Have you tried to demote the user to something below Administrator?

    If not, try that, then try to delete them.

  3. Is the Admin in question the original Admin who registered the blog and who in fact owns it? If the answer is "yes" then you will need Staff help with that as the onwer has to assent to being removed.

  4. Thanks, Notawoodpecker. I did try to change role and to delete, but neither worked. I am unsure if this is the 'original user' for the site, but could that have something to do with it? If so, will I need to contact WordPress to have them override settings and remove?

  5. Thanks, timethief. As there are many, many hyperlinks on the site, what is the best way for me to reach support? This user no longer works for our organization and does not have an active email account with our organization. Thanks, Brian

  6. @brianbeavers
    Just to be clear about this the organization does not "own" the blog. Can you reach the person who owns the blog?

  7. Yes. It is an organization blog (Habitat for Humanity of Matthews) and we have full control of the content on the Blog. We have a 'free' account with WordPress, but all the content is ours. Here's the url: http://habimattboard.wordpress.com/ Thanks, Brian

  8. @brianbeavers
    The bottom line is that when we register a username account here we provide an email address that becomes our unique identifier. http://en.support.wordpress.com/email-address/

    Blogs belong to their owners. Staff will not remove an original Admin, who regsitered the blog in question, unless that person chooses to agree to the removal. Note that this thread is flagged for Staff attention.

  9. Thanks. We are probably, ok with leaving that user, but we wanted to clean-up the list of users and ensure that no former staff had login ability to the blogs. I will await to see if someone from the WordPress staff can assist or provide further insight. I appreciate your time. -Brian

  10. At the very least, you could demote the user to the lowest level so that they can't make unapproved changes.

  11. @hotawoodpecker- replied here

    Thanks, Notawoodpecker. I did try to change role and to delete, but neither worked.

    @brianbeavers -

    We are probably, ok with leaving that user, but we wanted to clean-up the list of users and ensure that no former staff had login ability to the blogs.
    If they are listed as Admin, they still have an account here and more importantly they still have complete control over the site. So I hope that Staff will reply very soon.

  12. The blog is currently owned by habimatt

    Is that the user you're trying to remove? If so, you'll need to have the blog's ownership transferred to you first: http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  13. This user no longer works for our organization and does not have an active email account with our organization.

    If the person is no longer with your organization and was registered with their organization's email address, re-enable the email address exactly as it appears in the User dashboard, recover the password and then log in to transfer the ownership of the site to the current Admin. Make sure to check around the Dashboard for places where that email might have been used, like notices of comments, post changes, etc. After the transfer is completed, you can remove the user and shut the email down again.

    I've seen this suggested elsewhere on the forums on a similar problem.

  14. Thanks for the feedback. Unfortunately, as we are a nonprofit with limited funds, adding back a former employee's email account would create a financial impact for our organization. I cannot understand why the WordPress team cannot override the security settings to reassign Administrative Rights to a new user. Regards, Brian

  15. So don't add it back. Create a new email account, as long as it is the same as what appears in the user profile.

  16. BTW-

    I cannot understand why the WordPress team cannot override the security settings to reassign Administrative Rights to a new user

    The reason is very simple. WordPress.com will not get involved in ownership disputes. You see your request as an obvious solution, but it's also a Pandora's box of potential abuse.

  17. (sigh) too late here. By "obvious" I meant "reasonable".

  18. Blogs at WordPress.com are the property of the users who register them.

    Even if you can't re-create the email address, this individual probably still remembers their account's username and password and may be willing to transfer the blog's ownership to you.

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