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Unable to renew expired domain

  1. Our domain expired 2 weeks ago and i can't find the button to renew it, can you help me?
    Blog url: http://pricetravelmx.wordpress.com/

  2. You will need staff help - I have flagged this for staff attention

  3. Are you referring to the domain mapping for http://blog.pricetravel.com.mx/ ?

    If so, you'll need to be logged in as the owner of the mapping subscription in order to renew it.

  4. Ok, we've a problem because we can't identify who is the owner and I'm afraid that this person doesn't work with us.... is there any way to take the ownership of this blog?

  5. The person who owns the blog is the person who registered the blog and provided the email address which became the unique identifier here at WordPress.com. That person who also purchased the upgrade for their blog has to transfer it to another username account. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  6. Since the upgrade is expired, I can cancel it, which would allow you to re-purchase it yourself.

    Please note that it will cease to function the minute I cancel it until it has been re-purchased.

    Would you like me to do that?

  7. I asked to our IT area to identify who had the email address of the owner so now I can login as owner. It's not necesary to cancel the domain because now is renewed.

    Thanks a lot

  8. You're welcome!

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