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Unable to upgrade, bug in your system?

  1. I am trying to upgrade to Premium using my iMac and your system will not let me do it. I have a ChaseDebit (Visa) card and I have available funds. Every time I try it kicks me back and asks me to enter a valid card number. I want to upgrade and park my domain on WordPress, please help me.

    The blog I need help with is alienloveaffair.wordpress.com.

  2. Hi maxstimulus,

    Please make sure that you enter the information asked correctly like the card number, expiration date and security code. If it keeps on saying to enter a valid card number and you're sure that you're entering the correct one, try logging out and exiting your browser first. Then open a new browser, log in and try again. If it still persists try contacting Staff by adding the modlook tag in the Tags on the right side of this page.

  3. I am trying to upgrade to Premium using my iMac and your system will not let me do it. I have a ChaseDebit (Visa) card and I have available funds. Every time I try it kicks me back and asks me to enter a valid card number. I want to upgrade and park my domain on WordPress, please help me.

  4. Hello there! Sorry to hear about the trouble you were having with the payment. As an alternative, I've gone ahead and prepared a manual payment request for you here:

    https://manualpayments.wordpress.com/?u=66ec8d985b

    Please try paying for the upgrade in the link above using your debit card, making sure you enter the card number correctly without any spaces. Should you still encounter problems, you may want to try other methods of payment such as Paypal and Bitcoin.

    http://en.support.wordpress.com/payment/

    Let me know how it goes. Thanks!

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