Need help? Check out our Support site, then


Upgrade won't accept credit card billing address

  1. I'm trying to upgrade to the $299 business package with a company credit card registered in Mauritius. There is no postcode associated with the billing address. WordPress won't accept credit card details without this. Please help

    The blog I need help with is passagetoethiopia.wordpress.com.

  2. You must be logged in under the exact same username that registered the blog and who is the Admin of the blog and who purchased the upgrade for the blog to access the required setting. If not then you will not be able to access the setting.

    Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

    If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
    follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

    If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
    If required click the "Need More Help" link and complete the form for account recovery.

    The only accepted methods of payment follow.

    WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

    In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

    The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it's a debit card.

    More about echecks here:
    https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

    WordPress.com also accept Bitcoin for payment of certain upgrades ( bitcoin cannot be used for domain and premium theme purchases) - you can learn more here: http://en.blog.wordpress.com/2012/11/15/pay-another-way-bitcoin/

  3. Thanks for the reply. I am logged in as the admin and this is my only blog. The issue is when I put in the country as Mauritius it asks for a postcode of which there is none. If I put in 0000 it sees please check billing address and I don't see the option to input the full billing address. Could the issue be that I am in Ireland but am putting in a different country for the billing address?
    I haven't purchased the upgrade yet, as I can't so don't have the option to update billing details. Is there anyway of contacting WordPress support?

Topic Closed

This topic has been closed to new replies.

About this Topic