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1. deborahbrasket
   Member
   Oct 2, 2012, 8:30 PM

   The upload link for media not working on my site today. Is this a problem happening across the board? If just on my site, why isn't it working?

   The blog I need help with is deborahbrasket.wordpress.com.

2. timethief
   Member
   Oct 2, 2012, 8:35 PM

   No, it's not an issue across the board.

   (1) Are you using the secure https:// login?
   http://en.support.wordpress.com/https/

   (2) Exactly which browser and version of it are you using. If you aren’t sure click here to find out > http://whatsmyuseragent.com/

   Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

   (3) Have you done any troubleshooting? Below are the troubleshooting steps we take whenever any issues like this arise and undertaking them will provide valuable feedback information for Staff:

   a. clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

   b. Using the browser with all extensions or add-ons disabled

   c. updating the browser to the latest stable version http://browsehappy.com/

   d. Confirming third party cookies is enabled on the browser http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416

   e. Confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654

   f. Confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/

   g. Resetting your router and modem and rebooting your computer
   then logging in using the secure https:// log-in

   h. Trying another browser

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