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Urgent: Customer support needed

  1. I've submitted two previous support tickets and although they "flew through cyberspace" they apparently haven't landed anywhere, so here I am.

    I wanted to re-direct my blog to another site (http://alwconsulting.vpweb.com/). I read about how to do it on here, and so I went in and manually changed the nameservers via the Domains management page. But all it did was re-direct the blog to a random page on the nameserver, not my page (because there was no place to plug in IP addresses, etc.).

    I researched a bit more. I found out how to buy a re-direct from WordPress and installed it (I think). I went back in to try to correct the Domain nameserver issue but the page on which its on (Domains management) has an error on it. I've tried clearing my cache, my cookies, my browser, everything. I've tried it on different computers. Nothing works. The page itself is bad. And whatever it is that is bad on it is stopping me from changing the nameservers back.

    Like I said, I've submitted two tickets now and I've heard nothing back. This is a domain, re-direct and private registration I pay annually for. I don't know how WordPress sorts its support issues out but I'd at least like to know when I'll hear back about this -- or I'm just going to cancel the thing, buy a domain elsewhere, and start fresh. The time its taken to simply receive a "We're working on your problem" email is ridiculous.

    Any suggestions (other than not losing my cool)? :p

    ALW

    The blog I need help with is alwconsulting.org.

  2. Like I said, I've submitted two tickets now and I've heard nothing back.

    What is the URL of the underlying .wordpress.com blog?

  3. alwconsulting.wordpress.com is the underlying URL. I bought the domain alwconsulting.org and set it up to direct there. Now I have a new site at http://alwconsulting.vpweb.com/

    Wow. That sounds so complicated!

  4. I'll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  5. What you have set will work, but you'll need to direct the name servers for alwconsulting.org back to us first.

    Our name servers are:

    NS1.WORDPRESS.COM
    NS2.WORDPRESS.COM
    NS3.WORDPRESS.COM

    And, you can change them following this guide: http://en.support.wordpress.com/domains/change-name-servers/

  6. alwconsulting.org. is redirecting / mapped to a Vista Print web site - have you done whatever is needed at the Vista Print end so your domain name alwconsulting.org. is mapped to your http://alwconsulting.vpweb.com/ web site?

    The name servers have been changed - note also that it looks like you just changed the name servers - there is a propagation time while the changes reach the far corners of the internet - it can take 24 to 72 hours for changes to migrate to the far corner of the internet - changes usually start in a few hours but during this time operation of your address will be erratic

  7. Actually, for the sake of ease, I'm with auxclass on this.

    There are two things you could do, direct the domain to Vista Print and finish the redirect on that end, or direct the domain to us and finish the redirect on our end.

    You have the redirect ready to go on our end, but the domain directed to Vista Print. Since directing the domain takes the most time, you might want to leave that as-is and work with Vista Print on a redirect at their end.

  8. The immediate problem is this:

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C)
    Timestamp: Thu, 28 Feb 2013 23:40:07 UTC

    Message: Expected identifier, string or number
    Line: 78
    Char: 5
    Code: 0
    URI: http://s.wordpress.com/wp-content/mu-plugins/debug-bar/js/debug-bar.js?m=1361915906g

    When I go to Domains < ALW Consulting this is the error that prevents me from doing anything to update the nameservers. I want to clear that out because what I want is for it to use the re-direct I purchased (which I understood required no further work on my end).

    I'm not sure what you mean by "finish the redirect on that end." This is all pretty confusing. I had no idea it would be so complicated; I just want http://alwconsulting.org to re-direct to http://alwconsulting.vpweb.com/

  9. Not sure if a staff member somehow fixed this behind the scenes or whether simply updating things once more at Vista Print helped, but it is working now. THANK YOU everyone! :)

  10. Part of the question is what type of web site you have a Vista Print

    http://www.vistaprint.com/websites.aspx?&GP=2%2f28%2f2013+6%3a47%3a09+PM&GPS=2758701942&GNF=0

    If you have the Basic package then you are limited in the name to alwconsulting.vpweb.com/ and the redirect is proper that @macmanx stated

    If you have the Standard or Premium that would allow you to use alwconsulting.org directly on your web site at Vista Print - then the domain mapping I suggested is proper and possible

    Which hosting package do you have at Vista Print?

  11. Looks more better - it takes time for the changes to migrate - the waiting can be difficult - the first web site I migrated I almost went nuts during the waiting period while I could not see the changes but others could

    Glad things are working well now - good luck

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