that you for this suggestion. In fact, we have followed this suggestion 3 days ago, exactly as outlined. My wife has sent the transaction ID that WP gave her for the DNS domain mapping, as well as the activation key. There has been no official response whatsover for five days from WP. They simply refuse to email her any information whatsover, including a reset link (though she has requested this multiple times through the usual automatic process). Her email being erin at needlepointland dot com (this is public info on her blog). Yes we have looked in her spam folders in her email account. nothing from WP. So finally in desperation she tried to start a new blog, on W, and remap the URL (needlepoint land) that she owns, but wordpress gives this message when we tried to specificy domain mapping (that we already paid for):
"The domain name you entered does not appear to be valid."
So the net net of this is that my wife cannot move forward in terms of regaining contrail of her URL. She cannot access her blog. She cannot change DNS mapping. And all this is coming at a crucial time in her business. It defies explaination as to why it is so difficult for someone from WP to have the courtesy to email my wife to help with this drastic problem. The very least WP can do is for someone to ask her via email if she want to reset her ID. Why is this so difficult?
However, I thank you rootjosh for your suggestion, although it is the first thing we did. There is obviously some horrible bug in the WP reactivation process. Why my wife should be ensared in this trap and be given opaque messages to try a process that does not work is beyond me. But again, thanks for looking into this.
I honestly do not know what to do next, as it seems that we are unable to moving except by moving to another blogging platform, and repointing the DNS files there. I do not even know if this would work, or if WP is going to hold my wife's URL hostage till Jan 2015.