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Urgent WP/Domain Issue

  1. kylerappenecker
    Member

    Hi there,

    I have a urgent WordPress issue that I would appreciate any help with! Here is my issue:

    Early last week, I purchased domain & hosting for my website (rappeneckerdesign.com) through GoDaddy. Immediately after that, I went onto wordpress.com and went through the steps to set up my account (I realize now that I didn't need to do this and I originally didn't set WP up through GoDaddy, I now have done this). When I was setting up the account on wordpress.com, when you get to the part where you add your domain in for your site, I put my domain name in and put down that I had already purchased the domain, so my domain would be mapped to WP from GoDaddy.

    After I realized that I set it up wrong, I logged into WordPress.com and removed all the info in regards to my site. I then logged into GoDaddy, set up WordPress, created a different WP login and I thought I was ready to go.

    Now I have been getting these warning since last week: "Warning: Domain Mapping is not set up for this site" & "The page isn't redirecting properly".I'm not even able to log into my WP site unless I clear my history and restart my computer, which doesn't always work.

    I've contacted GoDaddy 4 times and they say everything is fine on their end, so the issue must be with WordPress.

    I would appreciate any help I can get with this issue!!

    Thank you in advance,
    kyle

  2. You did not specify a blog address or reason for posting when you created this topic.

    This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you'll find help at the WordPress.org forums.

    If you don't understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It'll help people to answer your question.

    This is an automated message.

  3. kylerappenecker
    Member

    rappeneckerdesign.com

  4. You are asking about apples and oranges - your WordPress.COM account is not connected to your WordPress.ORG installed blog on Godaddy - the log-ins are not related at all - you can't get to Goddady from here - the log-in for your blog on Godaddy is below - you also need to make friends at WordPress.ORG for help with that blog

    http://www.rappeneckerdesign.com/wp-login.php

  5. PS:

    For more on the difference: http://support.wordpress.com/com-vs-org/

  6. kylerappenecker
    Member

    Thanks for the response. I do use only that login and have been able to work on my site here and there, but, I still keep getting kicked out with the domain mapping error randomly (even though I'm working on my site through the GoDaddy login). If I clear my history I'm able to get back onto my site for a little bit, but, then I am kicked out again with the WP domain mapping error. In my opinion, it seems like WordPress.com is causing this error because I originally set up my site using wordpress.com and included my domain name. WordPress.com is still doing something with my domain even though it's all properly set up in GoDaddy. Is there any way I can COMPLETELY get rid of my original WP account?

    Thanks for any help

  7. It looks like you updated your domain settings for rappeneckerdesign.com yesterday - it can take 24 to 72 hours for changes to reach the far corners of the internet - each time you visit a site you go by a different route - so inside the 72 hour time frame you can have erratic results -

    Since you have pointed your name servers to Godadddy there is no way that WordPress.COM can do anything to your address

    Patience Grasshopper

  8. kylerappenecker
    Member

    I updated the domain settings last Wednesday as well and I waited until the time frame that GoDaddy said (24-72 hours), I was still receiving the same error all weekend after the 72 hours passed. Yesterday I logged into GoDaddy to check and make sure everything is still alright, so technically I did go in yesterday and looked at things through the Domain Manager on GoDaddy, but, I didn't make any changes, just saved after I left. I'm just perplexed by the Domain mapping error I keep getting even though the domain name has been pointing to GoDaddy's nameservers since mid last week.

    Thanks again for the help.

  9. I flagged this for the staff to double check for you

  10. kylerappenecker
    Member

    Here is the exact error message I keep getting:

    Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain.

    When that error message pops up I can't log into my WP site or even view it if I type in the website address.

  11. kylerappenecker
    Member

    Also, when I click on the "log in" link on the error page it redirects me to a login page with my "original" login info that I created initially, not the same login info that I use to get to my WP site. Hopefully that makes sense.

  12. Hi there, sorry this is happening to your domain. I just checked on our side and there are no records that are still tying your domain to WordPress.com. Looks like there is a caching problem somewhere along the line.

    You mentioned that you've tried deleting history and restarting your computer. Could you please try the following and let me know if it addresses the issue for you:

    1) Clear cache and cookies: http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies
    2) Flush DNS: http://www.whatsmydns.net/flush-dns.html

  13. kylerappenecker
    Member

    Hi there, I completed clearing the cache & cookies as well as flush the dns, I also restarted. However, I'm still having the Domain Mapping error occur. I can log into my WP site for around 5-10 minutes until the Domain mapping error occurs. Any additional help you have would be greatly appreciated. Thanks

  14. kylerappenecker
    Member

    Also, when the domain error occurs sometimes the login page will still show up, but when I try to login it just takes me right back to the login page. If I try to go to open my site in firefox during this time I get an error that the site cant open because it's redirecting improperly.

    Again, ANY HELP TO FIX THIS ISSUE IS MUCH APPRECIATED.

    This site is for my small business and it terrifies me to think that a potential customer will visit the site and have the domain error pop up for them...

  15. You can mark this as resolved now. I see you got it working.

  16. kylerappenecker
    Member

    THIS HAS NOT BEEN FIXED!!

    I am still unable to login or view my website (rappeneckerdesign.com). I've cleared my history/dns/cache a couple dozen times today, restarted my computer, etc. I am still only able to randomly view or edit my site for a couple minutes.

    Please help, this issue has not been resolved.

  17. I can view it. That means the DNS is working fine for at least some people. It means you have to wait and it will eventually work for you, too.

    If you can't see it on your computer, can you see it on your phone? Sometimes some internet connections, particularly at work or school, don't open blog sites.

  18. Your site loads fine for me also

  19. kylerappenecker
    Member

    Stupid question, but, would it have anything to do with my location in the US? I live in a small midwest town out in the country, not sure if it takes longer due to location?

    Thanks again for the help.

  20. Yes, it is location dependent.

  21. Not stupid at all - @raincoaster is west coast of Canada - I am in Puget Sound - Northwest U.S.

    It sound like there is a router in your area that is slow getting updated - each time you visit a site or have any info exchanged between you and a web site you go by a different route - one time might be short from you to Huston (one of the WordPress.COM server farms) directly - the next time you could go by - Seattle, Los Angeles, New York, Miami - just depends on traffic

  22. kylerappenecker
    Member

    Thanks again for the help. I'm still unable to login or view the site today (01/30/12).

    Another stupid question, is it possible that this domain mapping error will always irregularly pop-up, or will this eventually go away completely?

    Thanks again.

  23. In case it's reassuring, I am not seeing the error you are describing (I'm in Europe). I am looking further into this matter for you and will update this thread once I find out something. In the meantime, thanks for you patience!

  24. Hi again, it does looks like a caching issue on your end. The good news is that won't affect your readers, the bad news is that we can't directly help you fix it.

    You mentioned that you've already rebooted your computer several times. Could you please try rebooting your router, too?

    If that does not help, I would suggest contacting your internet service provider for assistance. You might also want to consider something like OpenDNS: http://www.opendns.com/home-solutions

    That should address your DNS cashing issues.

    I hope the above helps. As the DNS caching issue is beyond our control, I'm sorry I was not able to assist more.

  25. Just checking in to see if you tried the solutions above and were able to resolve the issue.

  26. kylerappenecker
    Member

    I apologize for the delay. I have been working on my site off and on for the last couple days and I haven't had the error pop up anymore. I hope this is the last of it, but, I understand if it happens again.

    Thank you for all of your continued help, I will be sure to keep you up to date if the error occurs any more.

    Thanks

  27. You are welcome, glad to hear that it seems to be working normally for you now.

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