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User log in issue

  1. User logging in reports error that she does not have log in permissions when trying to log in through the meta

    The blog I need help with is dimensiontouring.com.

  2. What happens when she tries to log in via the WordPress.com front page and not your site? https://en.wordpress.com/wp-login.php

  3. She reports she can't log in that way, and that this just happened since I changed the theme of my site. When I changed the site's theme, nothing else changed, so I'm at a loss.

  4. To me it doesn't seem reasonable that there's a connection between you changing your site theme and her inability to log in via the WordPress.com front page.

    Ask her to try using a different browser, or to delete her current browser's cache and cookies. http://en.support.wordpress.com/browser-issues/

    If she still is unable to log in at all, perhaps she should try the account recovery process. http://en.support.wordpress.com/account-recovery/#account-recovery-form

  5. I will pass that along, and thank you for your response!

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