my web person gives me user name. I enter it... I get message that it is invalid. She swears she has tested it on various computers and people.
I use Safari. I cleared caches and cookies. I installed Firefox and same thing happened. I cleared cookies and caches there also.
I am Mac.
I gave user name to my sister who has same type of MAC and also uses Safari and she also got invalid user name.
username is: davidillig
I am stymied. Web person thinks I'm crazy or my computer is crazy. None of this makes sense. If somebody sends me email about requesting new password, I still can't get anywhere because it tells me to insert user name and then says its invalid.......
Why is this happening and what to do about it?????