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video not playing when embedded through video press

  1. i have upgraded to premium and videopress but my video is not playing when embedded on the blog

    The blog I need help with is harrysears.com.

  2. Do you also encounter this issue in a different browser? for example Firefox or Google Chrome?

  3. Yes it has a circle with a line through it on the play button do it only comes up as a black screen

  4. It seems the shortcode wasn't correct. I switched to [Text] mode in your post editor and fixed the shortcode. The video is working now.

    Please let us know if you need any further assistance!

  5. Wow thank you.
    So when doing it again with a new video should I use the text mode to attach the media file???
    Harry's ears

  6. You can copy the video shortcode and paste it into your post directly, regardless of being in text or visual mode. But please let us know when you have any issues pasting the shortcode into your post.

    Thank you!

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