Visitor count not updating

cbbrown3 · Member · Oct 17, 2014 at 2:08 am
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Over the last 3 hours, I posted a new blog and have received about 100 views but the visitor count has not moved.

I was at 178 visitors and around 280 views, I am now at almost 400 views and the same 178 visitors.

Cliff

The blog I need help with is: (visible only to logged in users)
lubmir2k · Member · Oct 17, 2014 at 6:57 am
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Hi, Cliff

it appears that your site is not hosted on WordPress.COM so you won’t receive much of support here.

You have to ask at the WordPress.ORG forum instead:

http://wordpress.org/support/

wp.COM ≠ wp.ORG

WordPress.com vs. WordPress.org
lubmir2k · Member · Oct 17, 2014 at 6:58 am
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Whoops – I was wrong. Please wait until someone shows who can help you with your problem.
chaitanyamsv · Staff · Oct 17, 2014 at 9:07 am
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@Cliff, have you waited long enough to check your new visitors count?

Because Stats support doc says:

You may also notice that your visitor count lags behind your views count. This is due to the way we are currently crunching the numbers. Typically a view is reported within five minutes, while it can take up to two hours to report new visitors.
cbbrown3 · Member · Oct 17, 2014 at 10:10 am
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That’s the reason I generally wait 3 hours before reporting a problem. In this case the count updated but it took over 4 hours.

Cliff

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