Need help? Check out our Support site, then


Website is being redirected

  1. When I (or any user) tries to access my blog (website), they get redirected to a website in Japanese. Help!

    The blog I need help with is nwsoulquest.com.

  2. What is the base WordPress.COM blog you need help with?

    Did you remember to renew your domain name registration? Does anyone else have access to your account to change the name servers?

    I have flagged this for the staff to review your account.

  3. Thanks for responding, and flagging this problem for the staff.

    Yes, I renewed my domain name registration. No one else has access to the account to change anything. I'm afraid this has been hacked!

  4. The only “hacked” sites I have seen here have been people getting the password somehow to a site so you do want to be careful how you log in and use a tough password.

    You should also check to make sure that someone has not added a new user to your site. Problems have also happened when there was more than one Admin. and an Admin left on less than graceful terms.

    Dashboard >> Users

    Many times a users email is hacked or the password guessed and the email account is used to get access by requesting a password reset – you need to change your email password and make sure they nobody has been added to your email account.

    You should also run a virus check on you PC to make sure your PC does not have a security issue that has compromised your email or WordPress.COM log-in information (also your bank etc. if you do online banking or retirement accounts)

    There have also been a few Posts on “hacked” sites and it was because someone got the Post by Email address and using the Post by Email to send in new Posts, if you have Post by email disable the Post by Email and regenerate the address. Spammers have scripts the generate email addresses and they sometimes can get a valid address for a Post by Email address.

    If you are really concerned you could as the staff to look at your site: http://en.support.wordpress.com/contact/

    You could also use a secure log-in in case you are on an unsecured link: http://en.support.wordpress.com/https/

    What’s the URL of the blog? And how many admins are there? And what kind of hack was pulled?

  5. Hi ahayden07 - I see that you put in a private support ticket about this. I'll reply there so we can sort this out in private.

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags

No tags yet.