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what the heck is going on with my blog's upgrades?

  1. I was trying to regain access to my email address for the domain I had owned up until Sept of this year, and WHen trying to remap it, I ran into an error with the nameservers. I went to where I purchased the domain to make sure I had my DNS set up correctly, went back to the My Upgrades page and went to refresh to see if I had it working, and it charged me again! Turns out someone snagged my domain name while it was expired and now I have no chance of getting it back. I would like a refund for both of the 13$ charges, but dont know how to go about it, since the request refund link brings me to a 404 page, since my blogs domain name is dead. What can I do from here to get my money back?

    The blog I need help with is icantgb.com.

  2. Hi there, while you managed to renew your domain mapping for two years, the domain registration itself was not renewed, because it's too far past its expiry date. I refunded the two $13 charges. It can take 1-2 weeks for the refund to be reflected on your account.

    The domain icantgb.com expired on September 20, 2012, and is currently in redemption. This means that the domain is deactivated, but has not yet been fully released. During this time, you can still renew this domain, but the process is more complicated than a regular renewal.

    If you'd like to renew your ownership of this domain, you have several options:

    1) We can renew the domain for you through our registrar. This costs $98, which includes $18 for the domain and an additional cost of $80 for a late renewal. We have no control over this additional cost, as it is levied on us by our domain registrar.

    2) Try to register the domain through a domain back-ordering service, such as Pool (Registering starts at $60 with Pool) http://pool.com/

    3) Wait until the domain is out of redemption and becomes available for registration again. Then, you can register it again for the regular price of $18. This would run the risk of the domain being registered by someone else before you, or the domain not being released for registration at all. The exact redemption period and the release of the domain are at the discretion of our domain registrar and we can't control it.

    If you want to have the best chance of getting your domain back, your best bet would be the first option. If you choose this option, please reply to this email letting us know. We will then send you a direct request for payment and will contact our registrar on your behalf, asking to restore the domain.

    Please note that time is of the essence here. Because your domain is very close to being cancelled, it may no longer be possible to recover it. If you pay for renewal and we are unable to recover the domain, you will be fully refunded.

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