Need help? Check out our Support site, then


When I click the button "Add Media" to start a new Post, it does not respond

  1. WordPress Admin,

    Hello,

    I have got a Medical website in Urdu Language.

    I have got a very strange problem, which I did not have in the past and has only come into being in the last 7 days.

    When I want to make a new "POST" (Not Page), the button on top left, "Add Media" does not respond. Normally it responds immediately & a Window (Insert Media) opens up, through which, I can download the pictures & Urdu Articles, very easily.

    Furthermore, if I want to add a New Category to the post, it also does not respond. Same is the case with Tags. They also dont respond, which prevents me from attaching categories & tags to the new posts.

    But amazingly, if I want to start a new "PAGE", then there is absolutely no problem. Each time I click the top left button, "Add Media", it promptly opens up the Window, "Insert Media", through which I can easily download the pictures on the new page.

    So, the problem lies only with the new "POSTS" and not with the new "PAGES", which is very strange.

    Please let me know what to do.

    Thanks.

    Moderator
    -
    http://www.DaisyTotkay.wordpress.com --- Medical Website in URDU Language

    The blog I need help with is daisytotkay.wordpress.com.

  2. I have tagged this thread for Staff support. Please undertake the following and provide your report back on each item so Staff have it.

    If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

    1. Try clearing your browser’s cache:

    http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

    3. Try with all browser extensions or add-ons temporarily disabled.

    4. Try enabling HTTPS: http://en.support.wordpress.com/https/

    If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

  3. Timethief,

    Thanks for your answer. I will go through all your above points & suggestions one by one, in order to determine the exact position of the problem and would report back to you within a few days.

    Just one point.

    When I use a computer in my friend's house, I DO NOT encounter any of the problems, which I described in my above post, which indicates to me very clearly that my problem is tied and interbraided solitarily with my own browser & computer & not with any other computer.

    Thanks for your help & I will communicate with you again in the next few days.

    Thanks.

    Moderator
    -
    http://www.DaisyTotkay.wordpress.com --- Medical Website in URDU Language

  4. @daisytotkay - it sounds like you were able to narrow down your problem on your own. Let us know if we can help with anything else.

Topic Closed

This topic has been closed to new replies.

About this Topic